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Does anyone else think Upwork's payment system is frustrating and nonsensical?

Active Member
Joe T Member Since: Mar 24, 2016
1 of 10

Hi. I've been apart of Elance/Upwork since 2012. And since the switch over to Upwork from Elance there is something I must get off my chest and I'm not sure how many of the other freelancers out there agree: Upwork's payment system is a SERIOUS downgrade from Elance. For the life of me, and maybe you can enlighten me here, I don't understand the five day waiting period AFTER a payment is released. Elance was never like this. It defeats the whole point of an escrow account. Doesn't an escrow exist so that the funding is there already in a neutral account and when the client is satisfied and the funding is released, it's immediately available? Where does this five day waiting period come in? What is the point? Upwork's blanket, unsatisfactory explanation of this is that it's for the security of the client and freelancer. But, again, that is what an escrow account is for. So that you know the money is funded and legit before it's released on the other end. It just seems like a pointless frustration. And that 5 day waiting period oftentimes leads to the money not being in your account for over a week after it's RELEASED, dependig on the timing. Maybe I'm just whining. But maybe this is a legitimate gripe. Anybody else agree? 

Community Guru
Jean S Member Since: Oct 22, 2007
2 of 10

If you read other threads you'll see that Upwork is already working on reducing the time. It's not their policy but the policy of the Escrow company.

 

Anyway, this is really no longer a conern.

Community Guru
Scott E Member Since: Jul 26, 2015
3 of 10

"It's not their policy but the policy of the Escrow company."

 

An escrow company which is owned by Upwork. 

"Welcome, humans. I'm ready for you!"
- Box, Logan's Run (1976)
Active Member
Joe T Member Since: Mar 24, 2016
4 of 10

Thank you, Jean. That's great and it's much appreciated. Although I think it won't be a concern once it's finally enacted, as opposed to simply being worked on.

Active Member
Matina B Member Since: Apr 22, 2016
5 of 10

Any updates on when the immediate pay will begin for Upwork? You stated that it was no longer an issue, so I was just wondering if you had the inside scoop on it.

Community Guru
Tiffany S Member Since: Jan 15, 2016
6 of 10

Yes, many, many people feel the way you do.

 

I'm not one of them,but every few days we see a lengthy thread in which numerous freelancers complain about the payment delay.

Community Guru
Nichola L Member Since: Mar 13, 2015
7 of 10

I don't know if it is in name only, but the escrow company is Elance. The Elance Escrow Corporation.

Community Guru
Maria T Member Since: Nov 12, 2015
8 of 10

There's something else I do not understand. Why 5 days mandatory "In review"?
For a conversation with a client, I knew that there is not a "button" so they can give for good work and the money is released. He wants release it, but he can't.

Since you finish the job until the you charge spend two weeks minimum. If the client releases the money before you charge before you work, right?
It seems that they are interested have the money in your account as long as possible ...

Ace Contributor
Candy B Member Since: Mar 4, 2016
9 of 10

Probably because they continue to accumulate interest on that account for the extra day - imagine that!!

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
10 of 10

Hi Candy,

 

We have confirmed before that Upwork doen't earn interest on holding the funds during the security period. The hold is in place solely for security purposes.

 

Our team has recently been testing ways to shorten security period for certain transactions.

~ Valeria
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