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Domain expired and lost access to my email on my profile. Now I can't change it to another one.Help!

Active Member
Erik D Member Since: Oct 9, 2018
1 of 10

My domain that I used to register my Upwork account went expired and so I lost access to that domain. Then, someone else bought it and now I don't have control of that domain and I need to change my email to another one. I already tied to change it but I don't see any emails arriving to the new email. I'm scared I really don't want to lose my account and I want to make sure my account will not get hacked. Please I plead to you, help me out.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 10

Hi Erik,

 

I just sent you a PM with more information regarding your concern. 

 

Thank you.

~ Bojan
Untitled
Active Member
Michael J Member Since: Oct 10, 2019
3 of 10

Hey, I just have the same problem and I would appreciate if I got to know the solution. Thanks

Active Member
Michael J Member Since: Oct 10, 2019
4 of 10

Hello, I saw a topic similar to this but it was settled in the PMs, but I have a similar problem.

I forgot about changing my upwork account to my new domain and my 'everything': people, things are in that account.

I would appreciate if someone would help. Thanks so much in advance. 

 

Michael J.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 10

Hi Michael, 

I have forwarded your concern to the Customer Support Team so that we can look into it further. I'll come back here when I have more information about your issue.

 

ETA: Hi Michael, please know that a member of the Customer Support Team has sent you an email to assist you further with your concern. 


-Avery
Untitled
Community Guru
Mark F Member Since: Jul 10, 2018
6 of 10

Avery O wrote:

Hi Michael, 

I have forwarded your concern to the Customer Support Team so that we can look into it further. I'll come back here when I have more information about your issue.

 

ETA: Hi Michael, please know that a member of the Customer Support Team has sent you an email to assist you further with your concern. 


Avery, I really think that you should take to your product team the idea of being able to add a backup email to our accounts to manage this situation.  Now I am going to go check my domain registration!

 

Community Guru
Jennifer M Member Since: May 17, 2015
7 of 10

/searches for user domain to register it and set up Upwork email on account.........................mmm delicious account takeover

 

 

I keeed, I keeeeed

 

For real, get that domain renewal set up on PayPal and then you don't gotta worry about losing it due to an expired credit card.

Community Guru
Mark F Member Since: Jul 10, 2018
8 of 10

Jennifer M wrote:

/searches for user domain to register it and set up Upwork email on account.........................mmm delicious account takeover

 

 

I keeed, I keeeeed

 

For real, get that domain renewal set up on PayPal and then you don't gotta worry about losing it due to an expired credit card.


It is but I wasn't sure it was...kind of like I am never sure I closed the garage door even though I know that I closed the garage door.

 

I have to keep out the pink-haired rascals both physically and virtually.

Community Guru
Jennifer M Member Since: May 17, 2015
9 of 10

Mark F wrote:


It is but I wasn't sure it was...kind of like I am never sure I closed the garage door even though I know that I closed the garage door.

 

I have to keep out the pink-haired rascals both physically and virtually.


bahahahahaha at the garage door thing. SAME SAME HAHAHA You're old, Mark! Just accept it! My dog also sometimes gets fed twice because I can't remember if I fed her dinner. I figure feeding her twice is better than not feeding her, so that little poophead gets extra. That little butt of a dog acts like she's totally starving too as if she was never fed so I can't even figure out if I fed her by her reaction to me opening the can. 

 

Community Guru
Mark F Member Since: Jul 10, 2018
10 of 10

Jennifer M wrote:

Mark F wrote:


It is but I wasn't sure it was...kind of like I am never sure I closed the garage door even though I know that I closed the garage door.

 

I have to keep out the pink-haired rascals both physically and virtually.


bahahahahaha at the garage door thing. SAME SAME HAHAHA You're old, Mark! Just accept it! My dog also sometimes gets fed twice because I can't remember if I fed her dinner. I figure feeding her twice is better than not feeding her, so that little poophead gets extra. That little butt of a dog acts like she's totally starving too as if she was never fed so I can't even figure out if I fed her by her reaction to me opening the can. 

 


I actually added an Alexa skill "did I feed the dog"

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