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Double Charged Connects. Help?

s_scheboth
Active Member
Stephen S Member Since: Nov 30, 2015
1 of 3

I submitted a proposal for a 2 connect job, but I got an error message. However, I was still charged the two connects for the job. I hit the back button at the error screen and went back to the proposal screen, resubmitted. The system charged me 2 more connects. 

I've been charged 4 connects for a 2 connect job.

I can't find any contact e-mails or anyway to get in touch with someone to have 2 connects refunded. Help? 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 3

Hi Stephen,

 

Sorry about that. We have refunded connects you can check it in your Connects History in the Settings.

 

~ Valeria
Upwork
s_scheboth
Active Member
Stephen S Member Since: Nov 30, 2015
3 of 3

Thank you very much.

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