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5452cbf0
Community Member

Earn withdrawal with the wrong payment method information

Hi! My balance indicated I had 16 dollars and I pressed the "Get Paid Now" button. My payment method is "direct to local bank", so I checked my bank account but had no money even though I got the e-mail from Upwork.

 

I checked my payment method and realized I chose some wrong information on my account that now I've corrected (I had it on Checking account instead of Saving). After that, my Upwork balance is still 0 and it says that they've already paid me, but my bank account hasn't received any money.

 

Is there any way to get this money back or did I loose it?

2 REPLIES 2
helal-mhu
Community Member

Consult with your bank manager instead of asking Upwork. I believe your bank has received the money.

JoanneP
Moderator
Moderator

Hi Rodrigo,

 

If the payment method you used is incorrect, the funds will be refunded back to your Upwork account which usually takes from 7 to 10 days.

~ Joanne
Upwork
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