Earning Dispute

[alabajames]

I can see that my earnings from the clients after Upwork fees have been deducted do not correlate. There is a discrepancy (a drop in earning) in what I have been paid for by my clients and what is currently showing on my Reports Home Page.  

[tlbp]

That happens sometimes. It's just a number and unlikely to affect your ability to land new jobs. Performance and reviews are much more important to clients than how much you've earned.

[alabajames]

Thanks Tonya for your response. My point is that my client has paid (say $42) and it initially showed on my Reports page (specifically on my 'In Review ' page). However, the earning disappears to (say $0.00) and never reflects on my 'Pending' page despite the fact that my client paid for full service. I should receive say $42, but now the total I receive was less than $20. Where is the remaning $22.

Note: Clients never asked for refund. He approves and paid as soon as I delivered a milestone.  

I hope my explanation is clearer for a more appropritate response. Thanks

[tlbp · Accepted solution]

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James A wrote:

Thanks Tonya for your response. My point is that my client has paid (say $42) and it initially showed on my Reports page (specifically on my 'In Review ' page). However, the earning disappears to (say $0.00) and never reflects on my 'Pending' page despite the fact that my client paid for full service. I should receive say $42, but now the total I receive was less than $20. Where is the remaning $22.

Note: Clients never asked for refund. He approves and paid as soon as I delivered a milestone.  

I hope my explanation is clearer for a more appropritate response. Thanks

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Look at your transaction history to see if you can determine what transpired. 

[petra_r]

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James A wrote:

I should receive say $42, but now the total I receive was less than $20. Where is the remaning $22.

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Do you have a membership? $ 42.50 minus fees minus monthly membership would be just under $ 20

[AveryO]

Hi James, 

I was unable to see the transaction you are referring to that is amounting to $42. Do you have the Reference ID so that I can go ahead and check this for you? 

[alabajames]

Thanks for your response. Please note that I have viewed my transaction
history and it clears the air.

Best regards.

James