I am working as a freelancer under an agency . I have completed my first milestone and my client has released the amount for that. but i havent recieved it yet. In the payment method i have given the bank details of the agency. But it is showing beneficiary name mismatch.Kindly help me in getting the amount .
Solved! Go to Solution.
It is by design that payments for all contracts done under an agency are sent to the agency's account. I see the payment you are referring to is currently subjected to a security period and will become available on the date stated in your Transaction History sheet. For more information please see this Help article.
Please contact Customer Support regarding the withdrawal method you're trying to add to your Agency account and our team will assist you further.