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manjeetmatharu
Community Member

Earning report discrepancy on a particular contract

Problem Background: I worked on a contract for totAL 32.5 hrs(contract lifetime). Only in the 'lifetime billing by clients' report it shows total amount billed for 32.5 hrs. 

  1. None of the other sections i.e. My Reports, Billings & Earnings or transaction history shows invoices/report for lifetime of a contract to include detailed information of billings, earnings, service fees, WHT and others etc.
  2. When i try using the report for a particular duration, it shows the wrong numbers that are lesser than the actual hours worked and billed to the client. 

 

Needed solution: Out of total billed to the client, how much I paid as service fee/WHT/others to Upwork/Others AND how much did i actually earn in the lifetime of a contract/specific duration?

 

Thank You.

 

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Manjeet Singh,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
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