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Re: PDF forms are getting WIPED

Active Member
Catalin S Member Since: Sep 12, 2016
11 of 165

Hello Christopher,

 

Yes, I have the same problem for quite some time now, I even submitted a ticket but nothing has been solved, although I've sent samples of PDFs before uploading in the message room, and after downloading from the message room, and the size of the PDFs was different, code was missing, as if when I upload the PDF on UpWork it gets "filtered" somehow.

 

The workaround I use is to archive the PDF and send it to my client in a zip file

Until the problem is solved, maybe this helps you

 

Catalin

Community Guru
Preston H Member Since: Nov 24, 2014
12 of 165

Catalin:

You clearly did NOT need Upwork or anybody else to sole this for you. You figured out a great workaround. Thank you for sharing your tip.

 

For anyone facing similar problems:

Upwork isn't a file transfer tool.


Professional freelancers have a number of REAL file transfer tools and techniques at their fingertips that know how to use in order to provide high-level, reliable service to their clients. Top freelancers use one or more of the following:

FTP

WeTransfer

Dropbox

Google Drive

Microsoft One Drive

email

USB thumb drive

Sync.com

pCloud

[etc.]

Highlighted
Community Guru
Petra R Member Since: Aug 3, 2011
13 of 165

Preston H wrote:

 

Upwork isn't a file transfer tool.


But as long as Upwork strongly suggests that work should be submitted via Upwork and throws dire warnings at people for sharing contact details in message threads, Upwork should not wreck / corrupt  things that are being sent through its interfaces that even Facebook can handle without problems

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
14 of 165

Christopher and others,

 

I'd like to circle back here and provide an update. In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious.  If you want the original unmodified attachment, you can receive it by contacting Customer Support but note that Upwork is not responsible for any damage that may be caused by opening unmodified files transferred on Upwork.

Soon we'll be adding in product notifications about this.

~ Valeria
Untitled
Community Guru
Kim F Member Since: Aug 26, 2015
15 of 165

The query revolves around sending not receiving files.

Community Guru
Rene K Member Since: Jul 10, 2014
16 of 165

Valeria K wrote:

Christopher and others,

 

In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious.


Okay, that's fine, but you are not doing it the right way.

 

You can quarantine the file and warn the sender and the recipient.

You can let the file go through and warn the sender and the recipient.

But you cannot change the file and say nothing.

 

Seriously, your IT team needs to go out and talk to real people every now and then.

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Petra R Member Since: Aug 3, 2011
17 of 165

Valeria K wrote:

 

I'd like to circle back here and provide an update. In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious.  I


It also removes editing (tracked changes)

Considering how many proofreaders and editors there are, that's terrifying.

 

We submit work and have *NO* idea what the hell Upwork does to what we submit.

We have no idea if the client sees what we sent.

The filter strips stuff we are paid to be there.

 

And to do it without anyone being any the wiser (until a client goes ballistic because they didn't get what they paid for because Upwork decided to covertly remove it)  is all wrong, as Rene pointed out.

 

If Upwork is going to insist on **bleeping up** my files, I need an immediate warning so I can send the client what they paid me to do for them some other way.

 

I totally get and support why Upwork does this, but please, just tell us if and when something we did send is being changed in any way.

 

 

Community Guru
Rene K Member Since: Jul 10, 2014
18 of 165

Petra R wrote:

Valeria K wrote:

 

I'd like to circle back here and provide an update. In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious.  I


It also removes editing (tracked changes)


WHAAAAT?

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Petra R Member Since: Aug 3, 2011
19 of 165

Rene K wrote:


It also removes editing (tracked changes)


WHAAAAT?

 

 


not always, but it has done that in the past.

 

Point was: If Upwork make any changes to a submitted something, the user **MUST** be notified.

 

Community Guru
Mary W Member Since: Nov 10, 2014
20 of 165

I stopped sending edited/ redlined documents via Upwork months ago.  It does, indeed, remove all the editing.  I use my email or Dropbox to submit those.

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