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*Edited* Attachment are getting Sanitized

Ace Contributor
Clark K Member Since: Sep 7, 2015
21 of 165

Does Upwork intend to officially announce that freelancers can no longer deliver finished files to their clients via upload on the message board. Or was this annoucemnt made already and I missed it? I send PDFs to clients and parts are missing, or I send files and the client's browser won't open them because of "dangerous content."

Moderator
Goran V Moderator Member Since: Mar 24, 2017
22 of 165

Hi Clark,

 

I'm sorry about the incovience this had caused you. Could you please send me a PM with more details like your client name and the file name so that our team can investigate it further? Thank you.


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Active Member
Md Atikur R Member Since: Jan 10, 2018
23 of 165

Hi, on august 25 I have sent a Macro enabled excel file named Excercise Mangement Tool V-2.xlsm to my client **Edited for community guidelines**That file was working fine for me. The client was complaining that the file was not working on his PC because there was no macro (VBA Script) available on that file.

 

Today: I have got another Macro enabled excel file named Repair of SD_2.05 Bookmaker.xlsm from my client **Edited for community guidelines**. This file was also not working for me because Macros was not available whereas the same file working on his PC.

Seems like Upwork removing the script from the file. After realizing that I have sent the file via email to

**Edited for community guidelines** and then the file was working fine for him. Also, after getting the file from **Edited for community guidelines** via email, it's working fine. It proves that, after sending a file via Upwork message, Macros (VBA script) getting removed. As I am working as an Automation expert this is very important for me to send this type of files to my clients. Also, I send Python script as well to my clients. Sometimes some clients ask for an executable file as they don't know how to run a python script and they want to make running script easier for them. But If I compile my script to an executable (.exe file for PC and .dmg file for Mac) and try to send as a zip file via Upwork message then that file marked as virus whereas the file is completely fine. 

I would like to get Upwork to pay attention to these issues.

Community Guru
Mark F Member Since: Jul 10, 2018
24 of 165

Md Atikur R wrote:

 

I would like to get Upwork to pay attention to these issues.


They are paying strict attention.  They are strictly not allowing these things because it is kind of dangerous to open files from random people on the internet that are executables or have macros.  They are both protecting the clients and the freelancer by doing so (and also insulating themselves from liability).

 

My suggestion is to find another route to send the work to your client.  I would still submit it on Upwork as proof that you sent it but then send it through another medium and notify the client that the correct file is coming through Dropbox or whatevz.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
25 of 165

Hi Md. Atikur,

 

In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. If you want the original unmodified attachment, please contact Customer Support.

 

Thank you!

~ Valeria
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Community Guru
Preston H Member Since: Nov 24, 2014
26 of 165

To save time and ensure success, freelancers and clients should not assume that transferring files using any Upwork tools, including the "Submit Work" button and the Messages tool, will be "successful".

 

In any situation where successfully transferring of files is critical, and where files are expected to not be changed or damaged, freelancers and clients will use OTHER tools, such as FTP, email, Dropbox, etc.

 

Clients and freelancers interested in efficient, reliable transfer of files do not rely on Upwork Customer Support to help them either.

 

These facts have nothing to do with how things "SHOULD" be. That is a related, but different topic.

 

Thread participants who have said that Upwork should warn users about potential damage to files, or who have said that Upwork should not make changes to files, make valid points. But what Upwork "should" do is not the same as "what Upwork does now."

 

Currently Upwork's stated goal is to avoid the possible transmission of harmful files or file contents such as viruses, malware, etc., and so Upwork IS potentially making changes to files, and does not plan to stop doing so.

Active Member
Ronnie M Member Since: Aug 31, 2019
27 of 165

Hello! I attached a Excel file with VBA macro to a proposal but it seems to be corrupted when I try to download it through the proposal view. Is there a specific file format that could only be attached?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
28 of 165

Hi Ronnie,

 

I checked the file you attached to your proposal, and it's working, I'm not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Ace Contributor
Christopher H Member Since: Feb 1, 2019
29 of 165

I have in recent weeks been having problems with VBA being wiped off of Excel sheets both through the desktop app and in sheets I have downloaded from Job posts, are you sure there is no problem here?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
30 of 165

Hi Christopher,

 

In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. Please see this page for more information about Upwork's Trust & Safety processes.

 

Thank you!

~ Bojan
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