Editing my portfolio and profile

[ofureo]

Hello. Greetings!

Please I have been trying to update and edit my portfolio, it hasn't been possible all day. It keeps saying: Something went wrong, please try again later.

I have also been trying to edit my specialised profile. But even after saving the information, it remains the same. It's not updating. My network connection is fine so I don't know what could be wrong. 

Please kindly help me take a look at it. Thank you very much for your time

Kind regards,

Ofure.

[BojanS · Accepted solution]

Hi Ofure,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[ofureo]

Thank you Bojan. It's now working. However, while I was trying to sort it out, I logged out of my mobile app. I am now trying to login but when I click 'send' to get the code for the two-step verification, it keeps saying: Due to technical issues, we are unable to process your request. Please try again later.

Please can you help me sort this out, so I can login to my mobile app?

Thank you for your help.

[JoanneP]

Hi Ofure,

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[valeria_szucs]

Joanne, I am experiencing the same issue as above. I would like someone to help me with this issue. I am trying to edit my profile but 'Something went wrong...' Thanks 

[AleksandarD]

Hi Valeria,

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[sunia_jamal]

Hi! I need to now whether I can make changes to my profile regarding my skill set? I have been trying to provide services for a skill for last few months but now I have learned new skills and completed various training sessions during this whole year. I now want to offer my services with new skills. Am I allowed to change my profile, portfolio, category and update skills? Also, I am aware of specialized profile option and I'll be using that but I don't want to continue providing same services as I was doing before. Please assist in this regard. Thank you.

[g_vasilevski]

Hi Sunia,

Feel free to update your profile at any time to reflect your current skills and experience. You can update your general profile with information about the new skills you've learned, or create specialized profiles. Thank you.