Jun 5, 2021 04:04:17 AM by USMAN Q
Hello Everyone,
I had a contract with a client on research writing, I did the job following all laid down directives from the client. I submitted the work to the client, she reviewed it, approved payment 3 days after, and ended the contract with a 5-star feedback and this public comment "Professional, patient and open to feedback. Highly recommend!"... About a week after, she is requesting a refund saying the work is not as expected. What is the best approach I can take to this because she has initiated Upwork dispute specialist on the matter. She said she will request Upwork to allow her change the feedback and all sorts of threat. I really put in a great deal of efforts in getting her a qualitative deliverable in line with her instructions. Please advise....
Solved! Go to Solution.
Jun 5, 2021 08:42:47 AM by Will L
If you provided appropriate references, there is no plagiarism.
Some clients know very little or nothing about the work they want freelancers to do for them. You might have one of these on your hands.
What was the total amount the client paid to you? If it's a relatively small amount, we have been told by other posters on this board that the Upwork mediation specialist assigned to resolve the refund request will not allow the matter to go to the ultimate solution - arbitration - and will instead make their own decision about whether and how much should be refunded by you.
Please come back to the board to let us know how this was resolved for you.
Jun 5, 2021 05:33:01 AM by Will L
If you did the work as defined in your agreement with the client, don't agree to a refund.
Has the client been specific on where your work fell short of what you were supposed to do?
Jun 5, 2021 06:17:57 AM by USMAN Q
Thanks for the response! Her argument is that the work failed a plagiarism checker she used. I used a different plagiarism website, and the result is different. I tried to explain to her that I used a direct quote in most cases... It is a literature review exercise which means, I am reviewing other people’s work on a subject matter. Plagiarism will set in if appropriate credit is not given to the original author which is not the case. For example, I said... According to Franklin (1967), and then put what Franklin said in a quote(") which shows I am referencing to the words of Franklin... Am I expected to import my words in place of what Franklin has said? I did all in line with the instruction.
Jun 5, 2021 08:42:47 AM by Will L
If you provided appropriate references, there is no plagiarism.
Some clients know very little or nothing about the work they want freelancers to do for them. You might have one of these on your hands.
What was the total amount the client paid to you? If it's a relatively small amount, we have been told by other posters on this board that the Upwork mediation specialist assigned to resolve the refund request will not allow the matter to go to the ultimate solution - arbitration - and will instead make their own decision about whether and how much should be refunded by you.
Please come back to the board to let us know how this was resolved for you.
Jun 5, 2021 03:50:29 PM by USMAN Q
Thanks for the response!
I will surely come back to let the board know the final resolution.
Aug 3, 2021 04:41:30 AM Edited Aug 3, 2021 04:50:14 AM by Petra R
As Usman never returned I took a look, the feedback is still unchanged and the contract has not been refunded, so it seems the client gave up.
Will L wrote:the Upwork mediation specialist assigned to resolve the refund request
Nobody is assigned a refund request. A refund request is just that, a button that lets a client request a refund. It is not a dispute. It doesn't get looked at by Upwork, and it doesn't "do" anything at all.
Usman never mentioned that the client filed a dispute, only that the client requested a refund. The client didn't get a refund and the client also didn't get the freedback changed (which isn't possible without the freelancer's consent anyway).
Aug 3, 2021 04:57:11 AM Edited Aug 3, 2021 05:32:27 AM by Aleksandar D
It's good to know you are so willing to step in as an auxiliary Upwork Support person, Petra.
**Edited for Community Guidelines**
Aug 3, 2021 08:15:55 AM by Phyllis G
Will L wrote:It's good to know you are so willing to step in as an auxiliary Upwork Support person, Petra.
**Edited for Community Guidelines**
Taking your comment at face value, I couldn't agree more. With increasing frequency I find myself checking user community fora first, before contacting CS, regarding questions or problems with most any app or platform I use. The reason is that knowledgeable users are generous with their time and insights, i.e., willing to step in as auxiliary...support... Petra is not the only expert contributor here but IME she certainly displays the greatest depth and breadth of knowledge about this platform. YMMV (and I'm sure you'll let us know if it does).
Aug 3, 2021 05:22:29 PM Edited Aug 3, 2021 05:25:19 PM by Douglas Michael M
Will L wrote:It's good to know you are so willing to step in as an auxiliary Upwork Support person, Petra.
**Edited for Community Guidelines**
Indeed, Will, it does help bring resolution to your stepping in as case manager.
Aug 4, 2021 03:04:44 AM by Christine A
Will L wrote:It's good to know you are so willing to step in as an auxiliary Upwork Support person, Petra.
**Edited for Community Guidelines**
Since you were evidently interested in knowing what happened in this case, and the OP didn't respond to your two requests over the past month, I should think that you would be sincerely grateful to Petra for clearing this up for you.
Aug 4, 2021 04:44:49 AM Edited Aug 4, 2021 04:45:21 AM by Will L
Well, Phyllis, Douglas Michael and Christine, I always wonder why there are always a few posters on every Internet message board who regularly respond to posts that are specifically addressed to another poster.
Like moths drawn to an open flame, this urge appears to be irresistible.
Aug 4, 2021 05:17:56 AM by Petra R
Public forum= Everyone has the right to comment
If you want to ask a specific person something, want to hear only from that person and want to avoid getting correct information from anyone else, you could, of course, consider sending that person a private message instead.
Aug 4, 2021 06:15:19 AM by Christine A
Will L wrote:Well, Phyllis, Douglas Michael and Christine, I always wonder why there are always a few posters on every Internet message board who regularly respond to posts that are specifically addressed to another poster.
If I specifically addressed a question to another poster and they hadn't responded for over a month, I'd be happy and grateful if somebody else jumped in. Different strokes, I guess.
Aug 4, 2021 06:18:18 AM by Phyllis G
Will L wrote:Well, Phyllis, Douglas Michael and Christine, I always wonder why there are always a few posters on every Internet message board who regularly respond to posts that are specifically addressed to another poster.
Like moths drawn to an open flame, this urge appears to be irresistible.
There is something I find irresistible but it's not precisely that.
Oct 10, 2024 05:56:00 AM by Mahin S
Is refund effect on the profile JSS if the client didn't give you any kind of Reviews
Oct 10, 2024 12:17:00 PM by Ronna P
Hi Mahin,
Thank you for sharing your concern about JSS and refund. I'd like to clarify that refunds don't directly impact your JSS. However, if the reason for a refund is unsatisfactory work, it may reflect on the feedback the client gives, which affects your score. Additionally, if they do not provide feedback on the contract, it will not impact your score. You may read more about how the Job Success Score is calculated here.