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Egypt IBAN Problem

oaly
Active Member
Osama R Member Since: Mar 15, 2018
1 of 13

I have added my bank account details normally when I first signed up and it worked normally. 

All of a sudden Egypt new IBAN update came on and I need to remove and re add my bank details which I happily did but the problem is the system keeps saying There is something wrong with my info. 

The actual problem I believe is that upwork is unable to identify the swift code of my branch of NBE (National Bank of Egypt)

I am very sure through goolging and by contacting the bank's support that my swift code of my branch is **Edited for Community Guidelines** and it is even in my account number (033) and in my IBAN (033)

Since upwork didn't identify it, I tried the next best thing which is the nearest branch to my branch. Luckly upwork is able to recognize it, but still denies my request because it doesn't match my IBAN or my Account number!

Please advise!
**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 13

Hi Osama,

 

Please refer to the information shared with you on your ticket with number 29305059. Feel free to follow up directly there with any additional questions you may have and our team will assist you further. Thank you.


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oaly
Active Member
Osama R Member Since: Mar 15, 2018
3 of 13

What I am saying is, I can't do the information given in the ticket number. Can you please read my post again? Thanks

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 13

Hi Osama,

 

Unfortunately we can't discuss private details publicly in the Community. Please follow up directly on your ticket and our team will assist you further with setting up your payment method. Thank you.


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mariomedhat
Active Member
Mario M Member Since: Jun 24, 2017
5 of 13

Hi Osama,

 

It's the same branch as mine (Olympic branch?)

I just entered the swift code of the main NBE branch and added the address manually of the Olympic branch then I received payments correctly. 

yehiar
Active Member
Yehia R Member Since: Jan 15, 2019
6 of 13

Hi Mario, 
Did you use wire transfer ? if yes , did you fill out the field of account number with IBAN or just the account number as before ? 

mahmoudatallah
Active Member
Mahmoud A Member Since: May 2, 2020
7 of 13

According to the instructions of the Central Bank of Egypt, the IBAN will be started In all domestic and international transfers to and from your account.

 

As Upwork Doesn't support IBAN field yet, Is it ok to fill IBAN in the Account Number field?

yehiar
Active Member
Yehia R Member Since: Jan 15, 2019
8 of 13

Did you get to know an answer for your question ? 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
9 of 13

Hi Yehia,

 

I checked your account, and it looks like one of our agents is already assisting you via chat regarding your concern with your IBAN. Let us know if you need further assistance. Thanks. 


-Joanne
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yehiar
Active Member
Yehia R Member Since: Jan 15, 2019
10 of 13

Hi Joanne, 
I actually haven't got a solution yet regarding the IBAN thing

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