I had copied my Business profile to Upwork, But there is also freelance profile added and my business profile become as agency but I am unable to bid as agency. I have been sending tickets to Upwork but since 2 days, there was NO proper resposnse given to me.
You said that you've been sending tickets. In some systems--I'm not sure if it also applies to Upwork--sending multiple tickets can confuse the resolution process. I think it's better to send one at a time. I'm sure it will be sorted out soon. Good luck.
Come to the dork side... we have candies.