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Email change! Please Help!

khalil2015
Active Member
Khalil S Member Since: Jan 13, 2016
1 of 7

Hello, 

 

I have changed the email associated with Upwork account! When I clink the link I receive to verify the new email, the page pops up a message saying "We cannot complete your request" We're currently experiencing an abnormally high volume of traffic. I tried that so many times but in vain. See attachment please! 

 

Any ideas? 

 

Thanks

 

Khalil

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 7

Hi Khalil,

 

Please clear your cache and cookies, try using a different browser and you should be able to proceed with verifying your new email address.

Untitled
khalil2015
Active Member
Khalil S Member Since: Jan 13, 2016
3 of 7

The same issue, sir! I have followed your instructions but I had the same results. 

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
4 of 7

Hi Khalil,

 

 

Thank you for following up, I'll ask our team to check and follow up with you directly with more information.

Untitled
khalil2015
Active Member
Khalil S Member Since: Jan 13, 2016
5 of 7

I really appreciate it! You can share the attached screenshot with them! I will check later and see if you have any updates. 

 

Thanks

khalil2015
Active Member
Khalil S Member Since: Jan 13, 2016
6 of 7

Hello, 

 

Any update? I still experience the same issue. 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
7 of 7

Hi Khalil, 


I checked and can see that the team reached out to you yesterday on this ticket. Please reply to the ticket so that the issue can be investigated and resolved.  


~ Avery
Upwork

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