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pcollins425
Community Member

Email change issues

I'm trying to change my contact email to my personal, but when I try it says the email is in use. But when I try and use my personal to log in, it says it's not recognized. I'm confused.

4 REPLIES 4
JoanneP
Moderator
Moderator

Hi Paul,

 

I just checked and it looks like you have logged in to your account already. Please let us know if you need further assistance. We are here to help. 

~ Joanne
Upwork

Umm...logging in wasn't the problem. Changing my email to my personal is. 

Hi Paul,

 

We'll have one of our agents reach out to you directly via a support ticket to assist you further with the email address change.

 

Thank you.

~ Aleksandar
Upwork

Thanks, I want to make sure it goes to my personal, since I no longer have access to my CollinsMedia.com account. Kind of why I am trying to get it fixed.

 

[edited] Found the ticket, removed my email for safety

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