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b_ullner
Community Member

Emails from Messages

I used to get emails from client messages. I no longer do. Has some setting changed that I can change back? If so, where?

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Brad,

 

Email notification is not sent if a message is registered as "read". A message would register as "read," when Messages are open in a browser tab or in the desktop app. Did you by chance have Upwork.com open in your browser or had Messages open in the desktop app?

~ Bojan
Upwork
b_ullner
Community Member

Thanks for your response. I can see how the scenarios you outline would cause problems.

 

Those circumstances do not explain the problem I am experiencing.

 

 

 

Hi Brad,

 

I've shared your concern with the team, and one of our agents will reach out and assist you directly via ticket. Thank you. 

~ Joanne
Upwork
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