May 8, 2021 12:24:46 PM by Shama N
Hi,
I had some of 18-10 contracts that were inactive so I ended some contracts. clients have paid me and after completing the jobs they forgot to end the contract. Now, I want to ask that will it affect my JSS score as currently I have 94 and it dropped from 97 without any reason. although I have 5-star rating on my recently ended contracts. Thank you
May 8, 2021 01:26:03 PM by Andrea G
Hi Shama,
Please know that contracts without feedback are not included in your JSS calculations. To learn more about what might've affected your score check out this help article.
Thanks!
May 8, 2021 02:25:27 PM by Andrea G
That's fine, Shama! You're free to end your contracts at any time and that has no influence in how a particulat contract is considered in your score.
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