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Error 404 after clicking "Submit a Proposal" button

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Active Member
Mladen M Member Since: Mar 6, 2019
1 of 13

Hello,

 

first time I've tried to submit a proposal I was asked to upload photo of my ID card. The upload timed out or something and after that every time I try to submit proposal I'm sent to error 404 page (https://www.upwork.com/undefined?code=xxxxxx)

I was looking for ID verification page, but can't find that link anywhere.

 

Can someone help me?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 13

Hi Mladen, 

I can see that you`ve opened a ticket for this and our team will assist you further directly on your ticket, thank you.


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Active Member
Owolabi O Member Since: Feb 26, 2019
3 of 13

Hi Goran,

I'm also going through the same thing right now, please help me out.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 13

Hi Owolabi,

 

I can see that our team has shared detailed instructions with you on your ticket, please follow the instructions listed there. If you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.


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Active Member
Owolabi O Member Since: Feb 26, 2019
5 of 13

Hi Goran

I am still having this problem of not been able to submit a proposal, I have done the video verification successfully and Id verification, I have done all I was asked to do. I seem am the only one going through this right now. 

 

Please, kindly help check what is wrong with my profile. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 13

Hi Owolabi,

 

May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Connie C Member Since: May 21, 2019
7 of 13

I am having the same problem. Here is the message I receive every time I try to submit a proposal: 

This page doesn't exist.

Please return to the previous page or visit Upwork.com

Error 404 (O)
Request ID: XOQ@lKwdFV4AAcmPD3AAAAAA

 

What did you do to fix it?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 13

Hi Connie,

 

I checked and there was a notification sent to you regarding verifying your ID. Can you please check and complete the requested step to resolve this issue. Please let us know if you need further assistance. Thank you!


-Joanne
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Active Member
Connie C Member Since: May 21, 2019
9 of 13
Hello, thank you for your response. I looked back through my emails (inbox, trash, and spam) and could not find the email requesting ID verification. Could you somehow send it again? Thank you. 
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 13

Hi Connie, 

I'll go ahead and check your account with the team, and I'll get back here once I have more information. 


-Avery
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