I am getting the same error
I tried to login to my upwork account but this message appears:
We can't complete your request now
Error 500 (A)
Trace ID: 4e7abab03d7f9485-NRT
I have tried to use different browsers, also cleared cache and cookies but the issue persists.
Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.
Thank you for reaching out to us, Alexey.
I've escalated your account information to our support team. One of our agents will reach out to you directly via email to assist you with your concern.