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Adam's avatar
Adam W Community Member

Error Message When Publishing Profile

I have successfully published one of my two profiles here but when trying to publish the second profile I am getting an error message (see attached screenshot). I have tried 4different browsers and have cleared all caches. This is my main profile for the work I do so it's standing in the way of me going forward with Upwork.Screen Shot 2019-03-28 at 1.49.40 PM.png

87 REPLIES 87
Bojan's avatar
Bojan S Community Manager

Hi Brandon, 

 

I'm sorry to hear about the trouble this caused! We'll have one of our agents reach out to you via support ticket to assist you with publishing your specialized profiles. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Christian's avatar
Christian V Community Member

I guess I'll post here. I'm having the same issue with specialized profiles.

 

as an aside, I hate companies that make over $1 Billion (as upwork did in Q4) but require their profit centers (that's us) to browse forums instead of just submitting a ticket via a portal or email.

If you guys can't handle the volume (i read a post that only some people get chat options because of the number of users), there's a platform that you can find hourly freelancers on...

 

Anyway, this is a horrible experience all around for a new freelancer, but i do use the platform to hire people.

Please help

Goran's avatar
Goran V Retired Team Member

Hi Christian,

I`m sorry about the inconvenience this had caused you. 

Please try clearing your cache and cookies or logging in with another browser. I would also suggest completing your general profile before creating a specialized one. 
To learn more about how you can complete your profile up to 100% check out this Help Article. Thank you.

~ Goran
Upwork
Shanto's avatar
Shanto I Community Member

We didn’t save your draft due to a temporary site error. Please.. when I save my specialized profiles this message comes.

I cannot create a specialized profile.

 so, please help me

Bojan's avatar
Bojan S Community Manager

Hi Shanto,

 

I apologize for the inconvenience this caused. One of our team members will reach out to you directly via a support ticket to assist you with publishing your specialized profile. 

 

Thank you!

~ Bojan
Upwork
Rojo's avatar
Rojo S Community Member

Already  tried clearing cache in both Opera and Chrome browser, problem still persist even in the UpWork Mobile App. Thank you, have a good day!

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Bojan's avatar
Bojan S Community Manager

Hi Rojo,

 

I apologize for the inconvenience this caused. We'll have one of our agents reach out to you directly via a support ticket to assist you with publishing your specialized profile.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Jhanaloden's avatar
Jhanaloden D Community Member

Hi!

I also encountered the same problem. And by the way, my specialized profile is also showing wrong info about my hours and earnings. Can you please help me? Thanks!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Jhanaloden,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Juvi's avatar
Juvi D Community Member

Hi,
Up until this day I haven’t been able to add a Specialized Profile.
Avery's avatar
Avery O Community Manager

Hi Juvi, 

Could you please share the specific issue you are experiencing so that our team can assist you further?


~ Avery
Arielle's avatar
Arielle L Community Member

Hello, 
I am experiencing the same issue. Can you guide me on how to resolve? 

Bojan's avatar
Bojan S Community Manager

Hi Arielle,

 

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork