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telltalearts
Community Member

Error Message When Publishing Profile

I have successfully published one of my two profiles here but when trying to publish the second profile I am getting an error message (see attached screenshot). I have tried 4different browsers and have cleared all caches. This is my main profile for the work I do so it's standing in the way of me going forward with Upwork.Screen Shot 2019-03-28 at 1.49.40 PM.png

87 REPLIES 87
foraoneservices
Community Member

I have been trying to create a specialized profile for the last 3 days and when I reach step 3 out of the 6 steps I get this pop-up saying "profile not saved due to site glitch". I had asked a customercare executive for help and she told me that there is some glitch and many experts are facing this same issue in creating specialized profiles. She said that when the glitch is solved the site would "send a mail" but it has been 3 days now. Has anyone faced the same issue when creating a specialized profile and has anyone recieved that 'solution mail" from the site so far?

 

I tried everything, clearing my cache, using different browsers etc nothing works.

Hello Bharti,

 

Sad to hear all this. As you know Specialized profiles are based on the individual invites only. As the support team has confirmed that it's a glitch from their side, I better suggest to wait for some more time and see what happens next.

 

Remember, when it comes to "Glitch" it always takes time resolve. Good luck!

Shweta

Hi Bharti,

 

It looks like you already have a support ticket with our team about this issue. Our team will keep you updated directly via your existing support ticket. We appreciate your patience while our team is looking into it.

~ Bojan
Upwork

It has been 10 days now and I find myself still unable to save and publish the draft for my specialized content  writing profile. It is becoming really disheartening to see others being able to create and publish content writing specialized profiles while I can't even thoug I have loads of experience and a vast portfolio. I have a paid memebrship and it is sad to see that my issue is still not resolved after 10 days. 

It has been 10 days now and I find myself still unable to save and publish the draft for my specialized content  writing profile. It is becoming really disheartening to see others being able to create and publish content writing specialized profiles while I can't even thoug I have loads of experience and a vast portfolio. I have a paid memebership and it is sad to see that my issue is still not resolved after 10 days. 

Hi Bharti, 


I understand how this can be frustrating on your end, and I apologise if this has caused you any inconvenience. Please know that the team is currently investigating your issue and is working to resolve it. 


~ Avery
Upwork

Eish....when people tell me to clear my cache and cookies....Noooooooooooooooo I needs them ..... our preciousssssssss

I am having the same problem as Bharti which was over one month ago and many are still having this issue.  Can the problem be repaired with your current team?  I have received a few emails from Upwork technical support, but no solutions.  Can you not publish our profiles on your end?  If needed we can edit afterward?  Is a solution in the near future? 

Hi, Jeffrey.

I have encountered this issue a month ago.

At that time, I have solved this problem under the support of the technical team.

So, it would be good to discuss with them.

Also, have you tried again to publish your specialized profile after talking to the technical team?

In my case, I could publish, since they have fixed the issue already.

Please try to publish often.

Sincerely.

Luccas B.

I have crossed my fingers and toes well trying to post, but no luck trying to post after receiving standard pre-written messages from Upwork.  It's a huge disconnect with their customers.  

I am sorry to hear that.

However, many of customers still like it.

In my opinion, Upwork is one of the best platform for freelancers.

Today, Apple developer platform also is in maintenance.

Nothing is perfect excepting God father in the world.

Please see that they are trying.

Again, I hope them to fix the problem that you encountered asap!

 

Luccas B.

Hi Jeffrey, 

 

I apologize for the inconvenience this caused to you. Our team will keep you updated regarding this issue directly via your existing support ticket. We appreciate your patience while our team is working on fixing this issue.

~ Bojan
Upwork

I have received this impersonal pre-written letter a few times already.  Can you show that you care by fixing the issue and sending a message that resolves the situation?  

hjc9114
Community Member

Hi, I'm having the same problem too. I tried resetting my cache and using a different browser but it made no difference. I'm new to this site and can't figure out how to submit a ticket for support so I'm hoping if I post here then a moderator will see and help. It's been about two weeks that I've been trying on and off, and it's still the same problem.

 

Thanks ๐Ÿ™‚ 

g_vasilevski
Retired Team Member
Retired Team Member

Hi Heather,

 

You will need to complete your profile before you`re able to submit proposals. Please go to Settings > Contact Info > Location and add your full address. After this you will need to complete your profile up to 100%, to learn more about this check out this Help Article. Thank you.

~ Goran
Upwork

Hi Goran

 

Thanks for your response. Sorry, I should have been more specific. My problem is that when I try to publish my profile, I get an error message. It says "We didnโ€™t save your draft due to a temporary site error. Please try saving again."

 

So I have been unable to complete any of my profile unfortunately. 

 

Thanks,

 

Heather

g_vasilevski
Retired Team Member
Retired Team Member

Hi Heather,

 

Please try logging in with another browser and following the instructions I`ve shared in my previous post. If you`re still experiencing any problems let me know, thank you.

~ Goran
Upwork

Hi,

 

I have received the same error when I'm trying to publish my translation profile. It says "We didnโ€™t save your draft due to a temporary site error. Please try saving again." 

 

Appreciate your kind assistance.

 

-Atikah Aziz-

Hi Atikah, 

Before I proceed, I wanted to check if this issue persists if you clear your cookies or use a different browser? 

Let us know so that our team can assist you further.


~ Avery
Upwork
ballanrk
Community Member

I'm a new user and since this thread pops in search results I'm passing along a bit of info.

 

Cache clearing, different OS, different browsers, etc did not fix my problem.

 

What worked for me is;  I placed my content into a text editor (not word doc or similar).  Use a text editor -notepad, textwrangler, brackets, whatever that strips out formated code.

Place copy into text editor and then copy/paste back into the Upwroks system.

This solved my issue.  

a_h_abbas
Community Member

Hello UpWork Community,

 

I've seen this issue posted a few times already, but I wasn't able to detect whether this has been resolved on the website, or if it requires one to submit a support ticket.

 

After creating my "Specialized Profile," I keep getting this error after I hit "Publish." Any pointers as to how long I need to wait or if I should report this in another section?

 

Error message: "We didnโ€™t save your draft due to a temporary site error. Please try saving again."

 

Many thanks!

Hi Asmaa,

 

I'm sorry to hear about the trouble this caused. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
jay_badani
Community Member

Hello Goran,

 

I am facing the same issue.  I have just started on Upwork and trying to build my profile here.  I have created one specialised profile and have reviewed all details but when I click Publish, I get "we are unable to save your draft due to temporary site error, please try again later".  I tried in 10-15 minutes interval a several times but still facing same issues.  I also cleared cache and cookies as you suggested and restarted my system as well but no luck.  If you can please help me on this?  Attached screenshot of the error I am getting.

 

 

Thanks,

Jay

Hi Jay,

 

One of our team members will reach out to you directly via support ticket to assist you with publishing your specialized profile.

 

Thank you for reaching out to us!

~ Bojan
Upwork

Hello Upwork Community,

 

I'm trying to create specialized profiles from yesterday and having the same issue. I also cleared the cache of the browser and tried with private window but that didn't work either. Due to this, I'm unable to create new portfolio items within the portfolio section as well.

 

Thanks )

Hi Raju, 


I'm sorry for the inconvenience this has caused you. I shared your account information with the Customer Support Team and they will get in touch with you to assist you directly with your issue. 


~ Avery
Upwork

Hello, 

I am trying for several days to save my specialized profile, and still can't make it. 

 

Could you be of any assistance? 

 

Thanks !

Thank you for reaching out to us, Mehdi.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with publishing your specialized profile.

~ Bojan
Upwork

Hi...

 

I have same issues in here, cannot publish my specialize profile.

I tried several times in various ways, but no changes...

it always came out with this error,

"We didnโ€™t save your draft due to a temporary site error. Please try saving again."

can someone help me, please? how to fix it, already searching around for the solution but haven't found it.

thank you
Dana

Hi Dana, 


I'm sorry for the inconvenience this has caused you. Before I proceed, I wanted to check if you have tried clearing your cookies, or using a different browser to see if the issue persists?


~ Avery
Upwork

Hi Avery, 

thank you for replying my question.
yes, I've tried those ways too, 
i've tried clearing cache, using incognito or private mode, using a different browser, also using a different computer (my office computer and my personal computer). the result is still the same.
I also tried changes my specialize profile description to be more attractive for the user.
please let me know if is there another way to fix it from my side, 

Dana

Thank you for confirming this, Dana. I have shared your issue with the team so that it can be investigated further. A member of the Customer Support Team will reach out to you through an email to assist you with your concern. Hopefully, this gets resolved soon!


~ Avery
Upwork

I am also experiencing this issue, I can't publish specialized profiles. Cleaning cookies or changing browser doesn't help.

Hi Gio,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
brandobest
Community Member

I'm receiving the same issue--I've changed browsers, updated my profile, and cleared the cache/cookies--but the same message keeps appearing. What should I do to resolve this?

 

Screen Shot 2019-09-23 at 3.05.13 PM.png

Hi Brandon, 

 

I'm sorry to hear about the trouble this caused! We'll have one of our agents reach out to you via support ticket to assist you with publishing your specialized profiles. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

I guess I'll post here. I'm having the same issue with specialized profiles.

 

as an aside, I hate companies that make over $1 Billion (as upwork did in Q4) but require their profit centers (that's us) to browse forums instead of just submitting a ticket via a portal or email.

If you guys can't handle the volume (i read a post that only some people get chat options because of the number of users), there's a platform that you can find hourly freelancers on...

 

Anyway, this is a horrible experience all around for a new freelancer, but i do use the platform to hire people.

Please help

Hi Christian,

I`m sorry about the inconvenience this had caused you. 

Please try clearing your cache and cookies or logging in with another browser. I would also suggest completing your general profile before creating a specialized one. 
To learn more about how you can complete your profile up to 100% check out this Help Article. Thank you.

~ Goran
Upwork
shantoislam89
Community Member

We didnโ€™t save your draft due to a temporary site error. Please.. when I save my specialized profiles this message comes.

I cannot create a specialized profile.

 so, please help me

Hi Shanto,

 

I apologize for the inconvenience this caused. One of our team members will reach out to you directly via a support ticket to assist you with publishing your specialized profile. 

 

Thank you!

~ Bojan
Upwork
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