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Error Message When Publishing Profile

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Active Member
Jay B Member Since: Sep 5, 2019
61 of 84

Hello Goran,

 

I am facing the same issue.  I have just started on Upwork and trying to build my profile here.  I have created one specialised profile and have reviewed all details but when I click Publish, I get "we are unable to save your draft due to temporary site error, please try again later".  I tried in 10-15 minutes interval a several times but still facing same issues.  I also cleared cache and cookies as you suggested and restarted my system as well but no luck.  If you can please help me on this?  Attached screenshot of the error I am getting.

 

 

Thanks,

Jay

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
62 of 84

Hi Jay,

 

One of our team members will reach out to you directly via support ticket to assist you with publishing your specialized profile.

 

Thank you for reaching out to us!


~ Bojan
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Active Member
Raju G Member Since: Sep 8, 2019
63 of 84

Hello Upwork Community,

 

I'm trying to create specialized profiles from yesterday and having the same issue. I also cleared the cache of the browser and tried with private window but that didn't work either. Due to this, I'm unable to create new portfolio items within the portfolio section as well.

 

Thanks )

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
64 of 84

Hi Raju, 


I'm sorry for the inconvenience this has caused you. I shared your account information with the Customer Support Team and they will get in touch with you to assist you directly with your issue. 


-Avery
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Active Member
Mehdi A Member Since: Sep 19, 2019
65 of 84

Hello, 

I am trying for several days to save my specialized profile, and still can't make it. 

 

Could you be of any assistance? 

 

Thanks !

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
66 of 84

Thank you for reaching out to us, Mehdi.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with publishing your specialized profile.


~ Bojan
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Active Member
Dana P Member Since: Sep 19, 2019
67 of 84

Hi...

 

I have same issues in here, cannot publish my specialize profile.

I tried several times in various ways, but no changes...

it always came out with this error,

"We didn’t save your draft due to a temporary site error. Please try saving again."

can someone help me, please? how to fix it, already searching around for the solution but haven't found it.

thank you
Dana

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
68 of 84

Hi Dana, 


I'm sorry for the inconvenience this has caused you. Before I proceed, I wanted to check if you have tried clearing your cookies, or using a different browser to see if the issue persists?


-Avery
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Active Member
Dana P Member Since: Sep 19, 2019
69 of 84

Hi Avery, 

thank you for replying my question.
yes, I've tried those ways too, 
i've tried clearing cache, using incognito or private mode, using a different browser, also using a different computer (my office computer and my personal computer). the result is still the same.
I also tried changes my specialize profile description to be more attractive for the user.
please let me know if is there another way to fix it from my side, 

Dana

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
70 of 84

Thank you for confirming this, Dana. I have shared your issue with the team so that it can be investigated further. A member of the Customer Support Team will reach out to you through an email to assist you with your concern. Hopefully, this gets resolved soon!


-Avery
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