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psygirl
Community Member

Error in time tracking app

Hello! Can someone tell me how this app works and what is wrong with it? Because this is just not right. I have taken a screenshot where is very obvious. There are no mouse clicks, but the measuring bar says something else - 85. This happens all the time. example.jpg.jpg

 

 

4 REPLIES 4
tinker_bell3
Moderator
Moderator

Hi Teodora,

 

The app logs your activity level by counting the number of mouse clicks, scroll actions, and keystrokes. Based on your screenshot, it says you have 85 keyboard and 33 mouse activity. For more information, please check out this help article. Let us know if you need further assistance. 

~ Joanne
Upwork

So i guess you havent look at the entire screenshot, it says in the right side of the screen that i have 0 keyboard strokes. So how can it be?

Hi Teodora, 

 

I have escalated this concern to our team and one of customer support agents will reach out to you via email to request for additional information so that our team can investigate further. The email will be sent shortly. Thank you!

~ Joanne
Upwork

Thank you, Joanne!

 

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