Error when Client tries to pay on Direct Contract

[055cf6a1]

This has happened several times now. Whenever the client tries to fund the Direct Contract, they get the following error:

"We are experiencing a technical problem and cannot process your request right now. Please try again."

They have tried clearing their cache and cookies, even used a new browser. Their bank account allows international transactions so we know the issue is not on their end.

[BojanS]

Hi Manal,

Could you please confirm the ID of the contract you're referring to so that we can assist you accordingly?

Thank you! 

[055cf6a1]

Hi Bojan

Thank you for you reply. The contract id is 1389957814266167296

[BojanS]

Hi Manal,

Thank you for following up. One of our team members will reach out to your client directly to assist them with this concern.