Apr 1, 2020 10:53:51 AM by Desislava D
Hey everyone!
I have a problem to log into the Desktop app (for Mac) - "An unknown error has occured". I haven't used the app in the last months and today I signed up for a project that requires to track my working hours for which I downloaded the app. I tried to restart my laptop, re-install the app, but nothing seems to work, I keep seeing the same error...
Can you advice me what can I do?
Thanks
Apr 1, 2020 11:41:15 AM by AleksandarD A
Hi Desislava,
Thanks for reaching out to us. Please try the following steps:
Please let us know if the issue persists so that we can assist you further.
Thank you.
Apr 1, 2020 11:52:14 AM by Desislava D
Hey Aleksandar,
Thanks for reaching out! Unfortunately that command didn't fix the issue. I pasted it into the Terminal app, re-started Upwork, ever restarted the laptop to perform the steps again, but it didn't work.
Apr 1, 2020 01:09:30 PM by AleksandarD A
Hi Desislava,
Thanks for following up! One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 29, 2020 04:58:14 AM by Paulo A
I am having the same error/ issue when logging in to my desktop app using a Macbook.
Apr 29, 2020 05:33:36 AM by Goran V
Hi Paulo,
Could you please confirm if you tried the troubleshooting steps shared here:
Thank you.
Apr 29, 2020 06:09:27 AM by Goran V
Thank you for the confirmation, Paulo,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app. Thank you.
May 4, 2020 08:59:02 PM by Renee Alexandra Mo E
Did they resolve this issue? Because I get this error too. I applied what they said but nothing happened.
May 4, 2020 10:30:00 PM by Avery O
Hi Renee,
A member of the Customer Support Team will reach out to you to assist you further regarding your concern.