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Existing Phone Number?

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Active Member
Julia P Member Since: Jul 20, 2019
1 of 10

I'm very confused... I had an Upwork account in the past as a freelancer, but after only one job and getting a 9-5 job, I put it on hold. When trying to sign in again now (about a year  or so later), I'm being prompted to create a profile. I was happy to update it, but it won't let me put in my phone number and says it's already in use. However, every time I log in with my existing info, I'm still prompted to immediately set up an account as if I were new. Any suggestions?

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Community Guru
Preston H Member Since: Nov 24, 2014
2 of 10

Julie:

It sounds to me like you have created a second profile.

 

But whether or not that is what you did is not completely clear from your post.

 

If you have created more than one profile, you will need to work with Customer Support to close all of the profiles except the first one you created.

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Active Member
Julia P Member Since: Jul 20, 2019
3 of 10
I didn't create a new one though... I logged in and the set up was like
having me create a new profile. I have 1, but when I log in it tries to
make me create one while simultaneously acknowledging that my email and
phone number are in use.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 10

Hi Julia,

 

Could you please send me a PM with your username and email address of your old account? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
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Active Member
Thamar H Member Since: Jul 27, 2020
5 of 10

Hello Aleksandar D:

I am having the same problem as Julia.

I am in my account, the application/ profile registration part, before it goes public.

When I get to the page where it asks for my phone number, so I can get a code, it tells me, "your phone number is already associated with another account".

I am trying to get in contact with Upwork.  Their email says, No reply, i am not sure of they will respond.  

I do not know if I have another account. 

Are you familiar with this issue?

Thank you for your time.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 10

Hi Thamar,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Laura S Member Since: Oct 5, 2020
7 of 10
I'm trying to create a profile too and it won't let me type in a phone number. I try to click on the box and it doesn't let my keyboard come up.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 10

Hi Laura,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.


~ Bojan
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Active Member
Courtney K Member Since: Sep 25, 2020
9 of 10

Im having a similar problem. This is the first time I have been on the site and making an account. I can't verify my phone number and I get a notification that another account has the same number. 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
10 of 10

Hi Courtney,

 

One of our agents will reach out to you via ticket and assist you directly in verifying your phone number. 


-Joanne
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