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Extra Connects

worker1asmart
Active Member
Bogdan G Member Since: Aug 29, 2016
1 of 9

Hello.

 

I can't submit applications because the system informs me that I don't have enough Connects.

I have learnt that to get extra Connects I need:

 

To add more Connects (Plus plan):

Click Submit Proposal on your chosen project.
Choose the number of extra Connects to purchase ($1 per connect).
Click Add Connects. Your billing method will be charged immediately.

 

But I just see the button Close when I am clicking Submit Proposal. 

 

Please, tell me what should I do to get more Connects and continue working?

 

Thanks for your help. 

lavanpath
Active Member
Lavan P Member Since: Jul 3, 2016
2 of 9
  • Click your name in the top right.
  • Click "Settings"
  • Choose "Membership & Connects" from the left menu.
  • Click "View or edit membership plan".
  • Click "Upgrade Now" under "Freelancer Plus" (it will cost $10 USD/month).
  • Now you'll receive 70 connects per month.
yowiedesign
Community Guru
Craig A Member Since: Jan 18, 2016
3 of 9

If you go to your job feed (Find Work) page, on the right you will see your active candicies, and your available connects.

 

Click on the available connects, and that will take you to the page where you will be able to manage your membership, and purchase more connects.

worker1asmart
Active Member
Bogdan G Member Since: Aug 29, 2016
4 of 9

I did how you told me and after clicking on the available connects I saw:

Sorry, you don't have enough privileges to manage the freelancer membership. 

katrinabeaver
Community Guru
Katrina B Member Since: Jan 9, 2011
5 of 9

Are you trying to buy them through your freelancer or agency account?

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
worker1asmart
Active Member
Bogdan G Member Since: Aug 29, 2016
6 of 9

Through my freelancer account?

worker1asmart
Active Member
Bogdan G Member Since: Aug 29, 2016
7 of 9

 *Through my freelancer account

katrinabeaver
Community Guru
Katrina B Member Since: Jan 9, 2011
8 of 9

Okay Now I'm not 100% sure because I don't deal with agencies, but the agency owner may have the basic plan in which all agency members share the avaiable connects.  You can read up on it here.  https://support.upwork.com/hc/en-us/articles/211062958-Agency-Memberships-Connects

 

It looks to me there seems to be some restriction that would need to be worked out with the agency owner.  That's just from what I understand. Maybe a mod will come in and clarify. 

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
9 of 9

Hi Bogdan,

 

It looks like you are an exclusive contractor of an agency. Which means that you can only apply for jobs under the agency and you share connects with other agency members. You may need to talk to your agency admin about adding more connects if you need to apply to more jobs.

~ Valeria
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