Sep 25, 2021 04:31:13 AM Edited Sep 25, 2021 04:34:37 AM by Randy M
Use to be that no matter how long ago a job took place, if I revisited the messages, I could click on an attached image and download it. I have noticed recently that this is no longer the case. Is this a glitch or has Upwork started deleting files after a certain period of time?
Thanks
Sep 25, 2021 06:47:18 AM by Preston H
I am sorry if this turn of events has caused a problem for you.
Upwork is not a file storage service.
From now on, I am sure that you will not count on being able to retrieve old files from the Messages tool.
Sep 25, 2021 07:16:44 AM by Randy M
Preston,
I never said that Upwork was a file storage system. None the less, whenever I get job offers from past clients, it has always been nice that I could look up the old job, click on the the old files and refresh my memory as to what image edits I had done for them. This prevents me from having to admit that I do not remember them and having to ask them what the past work was.
It is only recently that I have run into situations where those files are no longer availble to view. So, I wondered if this was a temporary glitch or if Upwork changed their policy about keeping the files and if so, how long do they keep the files before deleting them.
Sep 25, 2021 10:16:43 AM by Jennifer V
Yeah, Upwork's TOS (section 6.3) actually specifies that freelancers are to return/destroy client files from their premises/systems when the contract ends (unless the client/freelancer specifically agree not to), and I follow this. I too have relied on Upwork messages to refer to past work for a repeating client, so I hope the files/materials will remain available there. I mean, maybe not for 5 years, but for some known amount of time.
Sep 25, 2021 11:22:33 AM Edited Sep 25, 2021 11:23:16 AM by Preston H
As a client, I have hired dozens of feeelancers to produce files for me. Such as original artwork.
As soon as I receive files from the freelancers, I store those files on a private server.
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