I just finished a job with a client and was paid via Upwork to make two Facebook Ads for them. Since I have to pay for the Facebook Ads from my end (it is linked to my Paypal), the client sent me $50 budget for the first ad via Paypal. He has suddenly disappeared and is not sending me the money for the second Facebook Ad that I ran. I have receipts to everything but don't think Upwork will protect this side of things.
Edit*** He paid for the job I was hired on for THROUGH Upwork. Facebook charges for Facebook Ads and only allows one payment method. Facebook Ads is linked to MY Paypal. He had to pay for his ads somehow. He did not include that in the job payment he sent through Upwork.
I don't think either one of you are understanding the situation. I did NOT accept payment outside of Upwork. I was paid for the job WITHIN Upwork. He paid me for the work I did but the amount he budgeted for the actual Facebook Ads (what is paid TO Facebook) comes out of MY Paypal so he had to pay for that too. This was not my expense. I can not link Upwork payments to Facebook Ads manager or I would do so so everything runs through Upwork.
I understand what you're talking about, and I also understand that you're being completely honest and was not looking to cheat Upwork. However, what you did was still not allowed and would not be protected by Upwork.
If it is possible, it would be better for you ask the client to pay the ad fees directly in the future.
Three possible scenarios:
The green scenarios are fine
The red scenario is grounds for suspension.
To answer the original question: No, Upwork won't protect you for money you did not receive outside the platform, just sanction you and the client for money you did receive outside the platform (for whatever reason)
// the client sent me $50 budget for the first ad via Paypal//
So he sent you $50 through paypal for the first campaign, isntit?
Whatever it may be.. you are not allowed to get any single penny out of Upwork whatever may be the reason.
If there are any expenses which you cannot let pass through Upwork system, you will have to ask your client to set up an account with facebook using his own credentials and appoint you as a manager to handle it on their behalf.
What you did is certainly against the ToS of Upwork.
No.... he paid for his Facebook Ad expense through Paypal which is where Facebook charged. He paid for the work I did through Upwork.
I did not accept any penny outside of Upwork. No money came to me directly for the job except what he paid me via Upwork. He does NOT know how to do anything Facebook Ad related hence why I was hired on... much less is he going to know how to get into Facebook Ads Manager and use his own credentials and make me a manager.
// he paid for his Facebook Ad expense through Paypal which is where Facebook charged//
Your statements are confusing.
He has paid for his facebook ad expenses through paypal to who? To facebook directly or to your paypal to handle those expense?
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