Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Facing constant time-outs

growmyretail
Ace Contributor
Pieter B Member Since: Apr 2, 2020
1 of 11

So I am facing constant time-outs post-update UW framework.

 

One of the messages says: 

There was an error loading this page: error [62913cd25bdfdad4-TPE, 62913cd25bdfdad4-TPE]. Contact Upwork Support for more information.
I was drafting a response and UW decides to refresh my screen, drop this message, and set my status to online instead of invisible. It's annoying that it keeps setting me back online. 
 
Not sure where this error comes from? It goes from 2 times to 8 times in a row. 
 
dbartolovic
Active Member
Dusan B Member Since: Jan 21, 2019
2 of 11

Im getting this error as well. 

salim-mia
Active Member
Salim M Member Since: Jan 11, 2020
3 of 11

Greetings!

Hi! I am Salim **Edited for Community Guidelines**. I am connecting with Upwork for over 7 months. In the previous 7 months, I have used a mobile network. Today I connected with WIFI. But I have faced a little problem. When I am browsing Upwork there was an open error pop-up window. I am worried. What's the problem?. Please help I am new in Upwork. Thanks! Upwork.

 

**Edited for Community Guidelines**

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 11

Salim M wrote:

When I am browsing Upwork there was an open error pop-up window. I am worried. What's the problem?.


Nothing to worry about, it's just a tech error. It'll go away eventually when they fix it.

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
5 of 11

Hi Salim,

 

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
6 of 11

Hi Pieter, and Dusan,

 

Could you please share a screenshot of the error(s) along with the pages where you got them so that I can check?

Thank you.

~ Aleksandar
Upwork
growmyretail
Ace Contributor
Pieter B Member Since: Apr 2, 2020
7 of 11

that stuff comes up every second 2-3 times in a row 
I mean it's ok. what bothers me most is that it often sets my status to online rather than invisible.

 

Screenshot 2021-03-01 at 17.50.06.png

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
8 of 11

Hi Pieter,

 

Thanks for sharing the screenshot. One of our team members will reach out to you directly via a support ticket so that this can be investigated further.

 

Thank you.

~ Aleksandar
Upwork
ahmed-trad
Active Member
Ahmed T Member Since: Jul 17, 2017
9 of 11

I would like to report some bugs to be fixed in the future.

 

Scenario n°1
as a user, go to Find Work menu, click on proposals
Bug
a popup will appear "There was an error loading this page: error [629158918fc9ff64-MAD, 629158918fc9ff64-MAD]. Contact Upwork Support for more information."
******************************************************************************
Scenario n°2
as a user, click on proposals => archived and open a withdraw proposal
Bug
a lot of errors will appear in the console
the error of scenario n°1 will appear again.
******************************************************************************
Scenario n°3
as a user, open the "help" => click on Get Help
Bug
the button won't work and error will appear in the console.
******************************************************************************
Scenario n°4
as a user, open "help "
Bug
themy avatar/photo won't appear

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
10 of 11

Hi Ahmed,

 

Thanks for taking the time to report this. One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS