Fail to download and open the Upwork Desktop App

[xuetingyuan]

I first downloaded a version of Upwork Desktop App and started to track time with the app. Then I found out that the screenshot did not include the document that I was working on as it only screenshoted my background. I searched it online and I saw that people were having the same problems. The solution was to download a new app. I tried it but after I downloaded the new version of the app, I could not open it. It says as below: 

**Edited for community guidelines**

[BojanS]

Hi Tingyuan,

Could you please completely delete the Upwork Desktop App's cache as explained here and then reinstall the application?

Let us know if the issue persists.

Thank you! 

[xuetingyuan]

Hi,

I have tried to delete the upwork app as explained in the link, but it
still does not work. Is there any other way that I can try to resolve this?
Thank you.

[BojanS]

Hi Tingyuan,

One of our team members will reach out to you directly via a support ticket to assist you with this issue.

Thank you! 

[yura_1]

I have the same issue, but after couple reopening of the app all goes well.