Failed to activate Freelancer Plus

[#1]

Hi,

I havee been trying to upgrade my profile to Freelancer Plus with visa card. But it kept showing the payment could not be processed. I used the same card to buy connect and it worked. But its not working to upgrade my orfile. Can you please tell where am I going wrong? I have attached the screenshot of the notification. 

[#2]

Hi Sabrina, 

There was an issue earlier which has now been resolved. Could you please try clearing your browser's cookies to see if the issue persists?

I'd also like to note that I had to remove your screengrab because it is not allowed as per our Community Guidelines. If you have questions about this, please don't hesitate to reply to this thread. 

Let us know if you're still experiencing any issues so that our team can assist you further.

[#3]

Hi Avery.

Thank you for your reply. I will try again after clearing the cookies. Sorry for the screengrab. I thought it would help to find out the problem. I will let you know if the prblem still persists. Thanks again.

Regards,

Sabrina