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4ce83088
Community Member

Failed to complete Credly authentication. Please, try again later.

How can I fix the issue with Credly not connecting to Upwork? I've seen a lot of responses that a customer support person has to help with this issue. Is there a known fix?

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Andrew,

 

Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?
 
  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better
~ Joanne
Upwork

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4 REPLIES 4
kjbetz
Community Member

I had the same problem today. I'm hoping it's just a temporary disconnect. But, maybe others have some ideas to help.

4ce83088
Community Member

Try using Chrome - I had no issues when I switched to Chrome.

JoanneP
Moderator
Moderator

Hi Andrew,

 

Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?
 
  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better
~ Joanne
Upwork
4ce83088
Community Member

I was using Safari but then switch to Chrome and it worked on the first try. Thank you!

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