Feature request: fixed price trials without review risk

Petra R · Apr 4, 2021 04:15:01 AM

Christine A wrote:
A client's bad private feedback can still impact your JSS, even with the dollar weighting (there will be less impact, but not zero impact).

I am fairly certain based on seeing some outcomes (but not absolutely sure) that the JSS impact is based on what was paid, rather than the eventually remaining $0. I am basing this on seeing how large refunds did not make any difference to the JSS at all.

Christine A · Apr 4, 2021 04:21:21 AM

Petra R wrote:
Christine A wrote:
A client's bad private feedback can still impact your JSS, even with the dollar weighting (there will be less impact, but not zero impact).
I am fairly certain based on seeing some outcomes (but not absolutely sure) that the JSS impact is based on what was paid, rather than the eventually remaining $0. I am basing this on seeing how large refunds did not make any difference to the JSS at all.

Ah, that's interesting - and fair, IMO. I should think that Upwork would want to discourage large refunds!

Tonya P · Apr 3, 2021 11:08:31 PM

Allow it but require disclosure.

"This freelancer, by mutual agreement with one or more clients, has opted not to allow feedback on the designated contracts [marked on their work history]. As a result, their JSS calculation does not reflect feedback from X contracts with a total value of $XX."

Petra R · Apr 3, 2021 11:22:51 PM

Tonya P wrote:
Allow it but require disclosure.

"This freelancer, by mutual agreement with one or more clients, has opted not to allow feedback on the designated contracts [marked on their work history]. As a result, their JSS calculation and their feedback does not reflect feedback from X contracts with a total value of $XX."

Added by me

I still don't see any point in it and am fairly sure that hardly anyone would use it (which could be a hint that maybe tech-time be better spent on fixing broken stuff and building things people actually want) but at least that way it would be clear to a profile visitor that a feedback history and the JSS are not comprehensive and have been manipulated by requiring clients to not leave feedback.