OROYINKA P wrote:
Yes, we can only process a feedback removal 14 days after the job has been closed. Please let me know after 14 days if you wish to proceed with the removal and I'd be happy to assist.
Go back and ask him to escalate it to his team-lead straight away.
He is wrong.
OROYINKA P wrote:
Yes I used the exact method. Freelancesuccess@upwork.com. I also stated the contract ID and also the ‘Hide on profile’
I have been getting a feedback from just one representative.
Have you asked for the issue to be escalated to a team-lead?
Write back and tell that person that the feedback is already final and no more changes can be made already as both parties have left their feedback.
(Or did you enable the client to change their feedback?)
Ask them where it says that. It has NEVER been the case before and if they had changed it, it would say so somewhere.
This new policy, which has not previously been communicated to me as a freelancer, is quite simply ridiculous.
If 14 days must now pass before removing client feedback then the freelancer can't prevent the rating from affecting the biweekly update of the JSS. And once the JSS is updated, even if client feedback is eventually removed the ongoing affect can be to reduce the running total of the minimum 13 out of 16 weeks that is part of the Top Rated calculation.
And holding off removing feedback because the 14-day "change window" hasn't passed is nonsensical. We have been told multiple times on this board (and no Upwork moderator has ever said otherwise) that the client can only change their public feedback during the "change window," while it's really the unchangeable private feedback that has a significant affect on the JSS. Or has this now been changed, too?
Upwork keeps making it harder and harder to be a happy freelancer.
And please start pushing such important changes out to freelancers, rather than just hiding them via unannounced updates to the Web site's voluminous "help documentation," which no busy and successful freelancer has the time or inclination to constantly review for changes. (Surely that's not what the Upwork changemasters are hoping for - that no one will notice?)