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Feedback Removal

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Active Member
Rohit R Member Since: Apr 5, 2020
1 of 3

Hello Again , I Want A Simple Help . So I Got Top Rated Badge Recently So I Wish To Remove A Bad Feedback From My Profile .

 

Now If I Choose "JSS AND PROFILE " Option Removal

Will The Bad Feedback Wont Taken Into Account In Next Jss Score Calculation Which Happens Every 2 Week??

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 3

Hi Rohit,

 

If you choose the JSS and profile, this will remove the effect of the feedback to your JSS.


-Joanne
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Community Guru
Will L Member Since: Jul 9, 2015
3 of 3

Rohit,

 

Get that removal request in to Upwork as soon as possible so the removal is done before your next bi-weekly JSS calculation.

 

If you don't and the new JSS calculation is below 90 as a result, you can still remove the feedback later and its effect on your JSS will be removed but there will be no update to the calculation of your Top Rated Eligible Weeks (TREW), which will drop to 14 of 16 weeks.

 

Keeping TREW at 16 of 16 is the safest place to be, because you won't be able to remove inaccurate client feedback again for a few months. If your TREW drops to 12 of 16 weeks due to such feedback in the future that you cannot remove then you will no longer be Top Rated.

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