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Feedback not showing up

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2371 of 2,751

Hi Max,

 

It looks like the contract status was recently updated on your profile, which now features the feedback you received.

Active Member
Shakira M Member Since: Jul 31, 2017
2372 of 2,751

The last job I did my clients feedback is not showing up on my profile and the job shows that it is still in progress and the contract has already ended. 

Community Leader
Felipe H Member Since: Sep 27, 2015
2373 of 2,751

relax... it takes some time (in the order of weeks sometimes) for your profile to be updated with the last information.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2374 of 2,751

HI Shakira, 


I've manually generated your profile and the feedback in question is now showing in your Work History. Congratulations on the 5-stars!


-Avery
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Ace Contributor
Monique L Member Since: Sep 23, 2017
2375 of 2,751
I guess some glitches happen in Upwork. A few weeks back I had around 8 closed jobs that were not showing feedback even though some had been closed for a week or two. I messaged customer service and they refreshed my profile then everything was showing correctly.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2376 of 2,751

Hi Monique, 

I would like to confirm that this is not a glitch, and feedback shows on the a freelancer's profile after any of the following conditions are met:

  • the client's payment has already been posted on the freelancer's account;
  • the both client and the freelancer has already left feedback for each other, or
  • the 14-day feedback period has expired.

-Avery
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Community Guru
Isabelle Anne A Member Since: May 19, 2014
2377 of 2,751

@Avery, my work history updates are also unusually slow and I've already met the conditions you listed on two completed jobs. Could you please manually update my profile? Thanks.

 

Never mind - it's just been updated!

Community Guru
Petra R Member Since: Aug 3, 2011
2378 of 2,751

Click HERE for a really easy and nifty way to get your profile to update, posted by a clever Forum Member Smiley Wink

Community Guru
Isabelle Anne A Member Since: May 19, 2014
2379 of 2,751

awesome Petra, thanks!

Community Guru
Richard W Member Since: Jun 22, 2017
2380 of 2,751

I've been using the fix mentioned by Petra for a while now, after seeing it mentioned by another forum user. It's worked every time for me. I used it yesterday immediately after supplying my feedback (when the client had already supplied theirs). I just added a space character to my overview, deleted it again (without even saving inbetween), refreshed the page, and Bingo!, there was the client's feedback.

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