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whitewingdsgn
Member

Feedback/Review not showing up on my profile?

Hi! My feedback and review that was given to me by my first customer is not showing up on my profile which severly hinders my chances on landing a next project as I imagine feedback is very important. Any help please?
ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

3,545 REPLIES 3,545

My feedback is still not showing, the payment was cleared last friday.

Hi Deep, 

 

Thank you for reaching out to us. I checked and it looks like your client did not leave feedback on your contract. The system is double-blind, which means that feedback wonโ€™t be visible until both parties provide it for each other. If only one party leaves feedback, it will be posted after the 14-day period has expired.

 

You have an option to allow your client to change the feedback on your contract. If your client wants to change their feedback on your contract you can enable them to do so by following these steps: 

 

  • Go to My Jobs โ€บ All Contracts
  • Check the Include closed contracts box and
  • Click the title of the contract to get to the details page
  • Go to Feedback and click the Enable client to change feedback link

 

You can find more information here

 

~ Nikola
Upwork

Okay.

 

Can you help me determine why a client's review and feedback are not showing up on my profile. I completed the task about 3 weeks ago and the payment had been made long ago.

 

What could have hindered the feedback from showing up?

Hi Christian,

 

I checked your profile and it is reflecting the most recent information regarding your work history and feedback. Please clear your cache and cookies and try using a different browser. If the issue shows on your end after this please the contract ID and we will assist you accordingly.

 

Thank you!

~ Bojan
Upwork

Thanks. It has reflected.

Hello, 

 

Please help me out I am having the same problem.

i need help! i have completed a job and was paid for that day before yesterday! 

on my profile it just says 1 job on my profile , but rating doesnt show up! 

 

need help , as this rating may help in getting new projects

Hi Amna, 

I think the profile and earning in question is already showing up in your profile. 

Screen Shot 2016-02-19 at 12.00.36 PM.png

 

Good job on getting your first 5 stars!

Avery


~ Avery
Upwork

 
Hi there! Same as mine, I had completed my third job here in Upwork but the client's review and the ratings do not appear yet on my work history and feedback. My contract ID is 92192909
 
Hope you will update my client's feedback. Thank you.
 
Cheers,
Mahal Leah V. Asok
aocumen
Community Manager
Community Manager

Hi Mahal, 


The feedback in question is already listed in your Work History. Congratulations on your 5-stars!


~ Avery
Upwork

Thank you, maam Avery, for the update of my Work History and feedback. It's such a great help for the future client to view my work history and ratings. And now I have checked my work history, it was now indexed. Thank you for the fast service.

 

-Mahal Leah

I have same problem. I got my very first feedback and it is not showing on my profile.

 

It is really frustrating when you work really hard on a project and then the good feedback can not be indexed on your profile instantly. Upwork needs to improve their system as they take 20% commission which is really very high and in return they give such a slow service. Its annoying.

Hi Valeria,

 

I do have the same experience and it's been days already since the contract was ended. Here is the feedback I got with 9:30 hrs **Edited for Community Guidelines**

 

The problem is, it is not showing and the time is not added to my worked hrs.

 

Looking forward to hearing from you!

 

Kind regards,

Gill Sugapong

vladag
Community Manager
Community Manager

Hi Gill,

 

You can relax as this is by design. Since this is an Hourly job that started and was completed on Monday, it will show up in your Work History and the number of hours worked will be updated once the payment has been processed for it, in line with the the weekly billing cycle.

~ Vladimir
Upwork

I just completed my first writing task and I have the same issue.  


@Fatima Z wrote:

I just completed my first writing task and I have the same issue.  


 It is not an issue. It can sometimes take a little time - see Valeria's answer to Lucas about five posts above this . . .

HI Fatima,

 

Upwork feedback system is double blind, which means you won't be able to see client's feedback before you leave your feedback to the client or 14 days after the contract is closed. Please, go to your My Jobs page to leave your feedback on a recently closed contract.

~ Valeria
Upwork

Hi Valeria

 

My feedback is not showing up on my profile. It is my very first feedback on the first job I had completed. It was a fixed price job. Could you please look into it?

 

Thanks

 

Hi Swati! Your account has now been updated and feedback is now posted on your profile.

Hey I also have successfully completed my first project and client give me excellent review but it is not showing on my profile page. What is wrong with it ??

vladag
Community Manager
Community Manager

Hi Shavi,

 

Note that profiles are updated on a daily basis and your recently completed contract and feedback you received will be displayed on your profile once it updates automatically. Congrats on completing your first job on Upwork!

~ Vladimir
Upwork

Why would this be? The ratings should not (in my opinion) be tied to payment being processed. When the client accepts that the job is completed successfully is when the rating for that job should be posted, not a week later when we get paid...

 

Contract was ended on Dec 27. It is now Jan 2 and still no review/rating.

Hi Jacqueline,

I've manually generated your profile which should now show the most recent information.

Normally profiles update automatically and regularly to make sure the most current information is displayed. However, delays with updating are possible and we can always help you with it by updating it manually for you.

We also have a team of engineers working on improving the system so that there are fewer delays.

~Nina

I'm having the same issue on a recently completed project. The client closed the project and posted a review/feedback yesterday but it's not showing on my profile. As someone who is new to Upwork, with only a few completed jobs, it's important to me that client feedback is posted in a timely way. Can you assist?

You have to give feedback to your clients too. Only when both parties give
feedback each other, the reviews will appear. So make sure you and your
clients give feedback each other.##- Please type your reply above this line
-##

hi! I successfully completed a fixed-job contract 2 days ago and the contract ended on 1st Jan but still, my profile shows Job is still in progress

Waleed,

I have manually generated your profile and it should now be showing the most recent information.

~Nina


@Jacqueline B wrote:

Why would this be? The ratings should not (in my opinion) be tied to payment being processed. When the client accepts that the job is completed successfully is when the rating for that job should be posted, not a week later when we get paid...

 

Contract was ended on Dec 27. It is now Jan 2 and still no review/rating.


 Feedback is only displayed for jobs where money changed hands. If the client hasn't been billed yet, the feedback isn't displayed.

Hello, 

 

i completed first project yesterday and my employer given 5 star with good feedback but its not showing on my profile page.

 

I have to publish it manually?

 

 

Hi Abdul,

 

Usually it takes up to 12 hours for the profile to update and feedback to show. I refreshed your profile manually and now your feedback is showing.

 

Also, you may need to update your profile with a different picture. Your profile picture has to be an actual photo of you and can't be a logo.

 

Thank you.

~ Valeria
Upwork

I am facing the same issue. This is my fourth Job on upwork. My client has confirmed that he has left the feedback, but the feedback is still not visible on my profile. Could you please let me know how much time is required for the feedback to be published?

 

Thanks

Hey. I am having the same problem as well . My first review is hide after few days on my profile as well.

Hi Arif,

 

In order for feedback to show, there has to be at least $1 paid on the contract. It looks like all the contracts that meet that criteria are now showing on your profile.

~ Valeria
Upwork

Hi Valeria,

Same thing on my profile too. First review of first customer not showing up.
Can you help me wit that?

Sorry to post on old thread.

Thanks,
Manish

Hi Manish,

 

I see your recently completed contract is already displayed on your profile, congrats.

~ Vladimir
Upwork

 i end the job but client feedback and reviewnot showimg my profile

 

why ?

Hi Siddhartha,

 

I refreshed your profile and your recently closed contract is now displayed in your Work History.

~ Vladimir
Upwork

Same Problem With Me Please Check It. How Long It Takes To Update?

Hi MS,

 

I refreshed your profile on the backend. You recent contract and feedback are now showing on your profile.

Untitled

Hello,
Recently i have completed one job and feedbacks are given but its not showning in to my profile can you please help me out???