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Client Feedback is not showing on my profile

saadi_linux09
Active Member
Syed Muhammad A Member Since: Feb 26, 2019
3111 of 3,268

Hello community memebers,
I'm facing a problem kindly assist me, please. I have completed my hourly job on 16 April 2 days ago. I've been logged my 2 hours manually on my work diary.
The client has ended the contract and given me a 5start feedback. The same day after a few hours client sent me another offer to assist him further, I've logged 1 hour manually on Upwork diary on his 2nd offer that is completely different.

 

So the problem is the first contract is ended and the client is already given me feedback, but it's not showing in my profile, Also its effect on my JSS as well, because last 2 weeks ago my JSS was 94% and after getting a 5star positive feedback this week I do believe it was supposed to update at least 2% or so on. But it's not updated yet. Kindly guide me on what should I do.

Thank you.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
3112 of 3,268

Hi Syed,

 

Thank you for reaching out to us. In general, when you receive the earnings, the contract should show on your work history. You will receive your earnings for this contract according to the weekly billing cycle

 

Let us know if your contract is not showing on your profile after receiving earnings so that we can assist you further. 

 

Regarding your concern with Job Succes Score. Please allow more time for your JSS to update correctly, it should update within the next 24 hours. 

 

~ Nikola

Untitled
d907c7c3
Active Member
Jagmeet S Member Since: Jan 15, 2021
3113 of 3,268

Hi Team,

There is some technical issue with my profile, The jobs(completed/in progress) are not visible in my profile section which i have worked on recently. Can someone please check.

1) Issue: Showing incorrect price amount paid
Job Title: Video for describing professional skills, which can be hosted on youtube or similar platform

2) Issue: Not showing in 'In Progress' section
Job Title: a) Need someone that can do small video teaser
b) Video Editing **Edited for Community Guidelines**

3) Issue: Not showing in 'Completed' section

Job Title: Subtitles in English for a 4 minutes video (translated from Hebrew)

Thanks,
Jagmeet  **Edited for Community Guidelines**

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
3114 of 3,268

Hi Jagmeet,

 

I've refreshed your profile and for the first job you mentioned, the correct amount should now be reflecting. As for the rest of the contracts, they will not be showing In Progress/Completed until at least $1 has been paid (Fixed-Price contracts) or your client has been billed (Hourly contracts). You can check this help article to learn more. 

 

Thank you.

~ Luiggi
Upwork
fadimalik2
Active Member
Fahad M Member Since: Jan 26, 2020
3115 of 3,268

Hi Upwork Community,
My Contract has been ended with the client 2 to 3 days ago. But my overall account is not updated nor earning stats not order stats not job success rate.

Can anyone help me out with this problem?

 

Thanks and Regards,
Fahad  **Edited for Community Guidelines**

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
3116 of 3,268

Hi Fahad,

 

I checked and the contract is not showing on your profile yet because your client has not been billed for the hours you logged. For hourly contracts, they will show on your profile once your client is billed on Monday at 12 noon UTC. You can check this help article to learn more.

 

Thank you.

~ Luiggi
Upwork
fadimalik2
Active Member
Fahad M Member Since: Jan 26, 2020
3117 of 3,268

Thanks, Luiggi R.

c7336de5
Active Member
Irfan A Member Since: Mar 31, 2020
3118 of 3,268

Hey friend, 

I have also completed 2 Jobs on Upwork in time and I suppose it was completed with 100% success rate (although its not showing on my profile). I have been active for a long time now. Why I am not getting the rising star badge? I am very confused and worried about it. 

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
3119 of 3,268

Hi Irfan,

 

If you're referring to the jobs you've completed not showing under your "Work History", I can actually see them both on your profile, just note that for one of those the client has not provided you with feedback. Regarding the Rising Talent badge, it is automatically assigned when a freelancer meets the requirements listed here. Once you qualify for the badge, you will receive a notification letting you know and it will also reflect on your profile.

 

Thank you.

~ Luiggi
Upwork
c7336de5
Active Member
Irfan A Member Since: Mar 31, 2020
3120 of 3,268

Thanks for replying brother. I know they are showing there but where is the JOB SUCCESS RATE which is showing on other sellers' profiles but not me. Also, if you visited my profile, what do you think I should change on my profile to get more sales? 

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