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whitewingdsgn
Member

Feedback/Review not showing up on my profile?

Hi! My feedback and review that was given to me by my first customer is not showing up on my profile which severly hinders my chances on landing a next project as I imagine feedback is very important. Any help please?
ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

3,545 REPLIES 3,545
rianify
Member

Hi Richard.

I've had 3 jobs on upwork. 2 of them are still in progress but my profile is showing that i have "2 Jobs". Payment has been exchanged too. Kindly rectify this for me.


Ifunanya M wrote:
Hi Richard.

I've had 3 jobs on upwork. 2 of them are still in progress but my profile is showing that i have "2 Jobs". Payment has been exchanged too. Kindly rectify this for me.

I see three jobs. 

c_olantigue
Member

Hi everyone,

 

I have a question about the client's feedback. Why is it not showing on my Upwork profile 'til now? We already have feedback from each other. The job has already been completed two weeks ago. Does it really take time to show up on the profile?

 

 

Best,

Christian

Hi Christian,

 

I would like to clarify that the feedback will only show on your profile once you receive a payment from the client for at least $1.

 

~ Nikola
Upwork
ijazsaleem854
Member

 I have an on going hourly job on upwork with my clients. It's not showing on my profile please help. 

It will show up eventually. Don't worry about this.

alright

ellymdedi
Member

For some reason, these two completed jobs are not appearing on my profile even though both contracts ended on Jan 17. Could someone from Upwork please look into this please?

 

Here are the links to the two completed jobs:

**Edited for Community Guidelines**

 

 

My second question is this; the last time I was rated (Jan 9 if I'm not wrong; '12 out of 16' eligible weeks), my rating was at 90. I got rated again on Jan 20 (now rating at 93) but I've not yet received the 'Top Rated' badge yet. Interesting enough, my eligible weeks remain '12 out of 16' even after being at rated again on Jan 20. Any explanation on this will be of great help.

 

Thanks in advance.

Hi Elly,

The contracts will show on your profile once the client has been charged next week. c\Clients are billed every Monday for hours tracked in the previous week. 

 

If you had a week in the past under 90% JSS, your count will go up once the week is outside of the calculation window. To learn more how Top Rated eligible weeks are calculated check out this guide, thank you.

~ Jo-An

Untitled
eb93438e
Member

Hello there,
i completed 4 jobs on upwork so far. The first 3 jobs all showed immediately in my profile after completion. Job number 4 isn't showing up at all - even after 24 hours and a 5 star review.

I already tried it with a privat browser window. 

Thanks in advance for your help! 

Hi Aaron,

 

Please be advised that a contract will only show as in progress or ended once you receive a payment from the client for at least $1. In general, when you receive the earnings, the contract and feedback should show on your work history. You will receive your earnings for this contract according to the weekly billing cycle

 

Let us know if your contract is not showing on your profile after you receive your earning and we will assist you further. 

~ Nikola
Upwork

Hi Nikola,
thanks for letting me know about the upwork weekly billing cycle.
I really appreciate it! 
Just for my understanding: The other weekly contract did show up in my projects because the client payed immediately for the job?

Have a nice sunday! 
Aaron

Hi Aaron,

 

Yes, the feedback and the contract will only show on your profile once you receive a payment from the client for at least $1. You already received the payment for the contracts you are referring to so they are already showing on your profile. 

 

~ Nikola
Upwork
0f136850
Member

I am new on Upwork and have total 3 jobs, one is finished, 2 is ongoing.

I don't know why there is only first contract appear in Work History on my profile. The status is done as we finished the last milestone but the status I see is still In-Progess.

The second contract is recorded by Work Diary, it don't appear in Work History. And the third one, paid my milestone, is also not there.

Please someone explain to me why and how I can make all contract display in my Work History.

Thanks in advance

Hi Vu,

 

Please know that a contract will only show as in progress or ended once you receive a payment from the client for at least $1. In general, when you receive the earnings, the contract should show on your work history. You can find more information about getting paid here

 

~ Nikola
Upwork
1cc07251
Member

Hi i have a client that made review few days ago and still doesnt appears on my work history look the photo from my side seems that made as a reply on my review but hasnt option to change that, is we want to make the review shows on my work history : InkedScreenshot 2021-10-31 120309_LI.jpg
also from clients side said me that hasn't any other section to re send the review, look the clients review:Inkedviber_image_2021-10-31_11-24-02-918_LI.jpg
Please fix that because is improtant to me that reviews, keep in mind that is two reviews that doesnt show.

Hi Christos,

 

I am sorry for the late response. I checked and it seems that you are already in correspondence with our team on your support ticket.  If you need any further assistance or have additional questions please follow up directly on your ticket and our team will be happy to assist you.

 

~ Nikola
Upwork
hannah007
Member

I am not sure if I should drop this message here, but let me try me luck.
I have an ongoing project that isn't showing on my profile. Is that normal, even when you've earned from the project?

Hi Hannah,

 

I checked and it looks like the funds for the contract you are referring to are currently under the Pending tab on your Overview page. This represents the standard security hold period in which funds cannot be withdrawn. Payments for fixed-price milestones (and bonuses) have a 5-day security period from the time payment is made to funds availability.

 

Please be advised that a contract will only show as in progress or ended once you receive a payment from the client for at least $1. In general, when you receive the earnings, the contract should show on your work history.


You can find more information about getting paid for Fixed-Price contracts in this help article. Let us know if the contract is not displayed on your profile after you receive your funds and we will assist you further. 

~ Nikola
Upwork

Oh, now I understand. Thank you Nikola!
daniyalazam19
Member

Hey!

I am also unable to see my work history in

public view. even though I have completed my work and got its feedback almost a week ago.

Hi Daniyal,


I checked your account and I can see that you have one contract listed on your profile. Could you clear your cache and cookies and log in again to check if you're able to view your contract on your end? Thank you.

~ Goran
Upwork

I can see the contract on my end. But still can't see my work history.


Daniyal A wrote:
I can see the contract on my end. But still can't see my work history.

It is in your work history on your profile.

You probably mean your employment history, which has nothing to do with your Upwork contracts and you need to complete yourself with the work or employment your have done apart from Upwork contracts

 

work history.png

Hi Daniyal,

 

I can see you were able to submit a support ticket and our team just replied! Please check their response here.

 

~Andrea
Upwork
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork