Feedback/Review not showing up on my profile?

Ololade O · Jan 20, 2021 03:57:05 AM

I just completed my first job today and I have given my client a review and he has given me his but the review is yet to show up in my profile.

What do you think could be the cause?

Goran V · Jan 20, 2021 04:07:51 AM

Hi Ololade,

Please keep in mind that it can take up to 48 hours for your profile to be updated accordingly. Thank you.

Antony M · Jan 20, 2021 05:03:18 AM

I cant see my client's ratings and feedback of a job i recently completed successfully.

Mudassir Ahmad K · Jan 20, 2021 05:15:13 AM

Hi Antony,

The Upwork feedback system is double-blind. This means that you cannot see the feedback you left them until after clients have left feedback for you, or until the 14-day feedback period expires. At that point, your feedback will become visible in your contract. It may take up to 24 hours for new feedback to show on your public work history.

Pooja J · Jan 20, 2021 07:00:44 AM

Hi,

My profile is public but still, my earning are not displayed on my profile (it's visible to me only)

Also, I have 3 ongoing contracts but only 1 is visible to the public in my work history.

I want to know the reason why my earnings and jobs are hidden?

Bojan S · Jan 20, 2021 09:30:58 AM

Hi Pooja,

I checked this for you and your profile is currently showing correct information. Could you please clear your cache and cookies or log in with another browser to check if you`ll see this on your end?

Let us know if the issue persists.

Thank you.

~ Bojan

Pooja J · Jan 20, 2021 11:28:54 AM

Hi,

Please have a look at these images. My profile is correctly showing to me ONLY but it is incompletely showing to the public.

My earnings and contracts are hidden to the public.

Joaquin N · Jan 20, 2021 06:30:35 PM

Hi! I'm having the same problem. My payment is already processed but still the feedback is not showing up.
It would be great if an Upwork employee could check this out!
Kind regards!

Joanne Marie P · Jan 20, 2021 08:56:23 PM

Hi Joaquin,

I checked, and it looks like your earnings for the recently ended contract is currently pending. Contracts take about 24 hours to appear on your profile after your client pays at least $1.00. Once you rceive your earnings for this contract, the feedback and contract should be available in your profile. Here's the help article for more information.

-Joanne

Coy J · Jan 20, 2021 07:04:51 AM

Hi Goran,

I have same issue. I completed the 3 fixed project last week. My work history didn't update yet.