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whitewingdsgn
Member

Feedback/Review not showing up on my profile?

Hi! My feedback and review that was given to me by my first customer is not showing up on my profile which severly hinders my chances on landing a next project as I imagine feedback is very important. Any help please?
ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

3,545 REPLIES 3,545

Hi Muhammad,

it shows after your first payment of that contract about 7 days later.

kulanduwage
Member

 

It's done by the system. You don't control it.

Hi Rasika, 


Once you have at least been paid $1 on the contract, the job will show as "Job in progress" in your Work History. For feedback to appear in your Work History, the last payment for the contract should be available in your account, and both you and your client has left feedback for each other or the 14-day feedback period has expired.


~ Avery
Upwork

Hello,

My current job not displaying on job in progress section.Can anyone give solution?

Hi Mahbub,

 

Please know that contracts don't show on your profile until you've earned at least $1 from them.

 

~Andrea
Upwork

Please see attached ss and suggest me what action should I take

can you show me how i will earn from contact where client alredy diposit?

Thanks 

Mahbub

 

**Edited for Community Guidelines**

Hi Mahbub,

 

When working hourly contracts, all time logged in the Work Diary by the freelancer is automatically invoiced to the client using the schedule below.

  • Week 1 โ€“ Freelancer logs time using the Upwork desktop app and Work Diary.
  • Week 2 โ€“ Hours within the weekly limit invoice to your clients on Monday. They have until Friday to review the work. Then the review period ends.
  • Week 3 โ€“ Earnings become available on the following Wednesday.

You'll have to wait for the earnings to become available to you. Feel free to check this article for more information.

 

Thank you.

~ Aleksandar
Upwork

Thanks for this usefull information.How i can get my fixed price contact on job in progress section?

 

Thanks 

mahbub

Hi Mahbub,

 

The same applies, you'll see the contract on your Work History once you've earned at least $1.00 from it.

 

~Andrea
Upwork
1cc07251
Member

Yesterday my first job has ended by client and he gives a feedback but its does not appear on my profile please fix as soon as possible

 

**Edited for Community Guidelines**

Hi Christos,

 

Please know that contracts take about 24 hours to appear on your profile after your client pays at least $1.00. Since this is an Hourly Contract, please wait for your client to be invoiced and you to receive payment as per the Weekly Billing Cycle.

 

~Andrea
Upwork

I've finished my second project, the first one, I didn't receive feedback on it, but I did in the second one

The contract ended on Sep 18, and the total Hours and Earnings weren't appearing and review also.

now it shows the total hours and earnings, but still showing that total projects are one, and the review didn't appear yet 

could you help me, please

Hi Ibrahim,

 

I checked your recently ended contracts, and it looks like the client has only left a star rating. The star rating is already showing on your profile. While for the other one, please know that contracts take about 24 hours to appear on your profile after your client pays at least $1.00. Contracts not meeting this minimum are hidden from your profile and excluded from your work and feedback history. Once you receive payment, then the contract and feedback will appear in your Work History section. 

 

~ Joanne
Upwork
08c3052c
Member

I just finished my second project on upwork and the review/feedback given by the client is not showing up on my profile. It says no feedback given whereas when I go to the contract I can see the client's feedback. Please help me out.

Hi Manish, 

 

Thank you for your message. Congratulations on successfully completing the second contract on Upwork. I see that your second contract and feedback are already visible on your Upwork profile under the work history section. Could you please try checking your profile again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you.

Pradeep


Upwork

Hi, a week ago I completed a job with good feedback but it still does not appear and it does not count as a total job in my profile, I want to know why?

Hi Rotnel,

 

The feedback will show up on your Work History once the payment for the contract has already been processed according to the Weekly Billing Cycle. Once the payment has been processed in your account, please wait for 24-hours for the contract to show up on your Work History.


Thank you.

~ Aleksandar
Upwork
prriyyanka13
Member

Hello, I have observed that all my client reviews given in past 3 weeks are not showing up under my profile. I understand it takes some time but this time its taking much much longer. I wonder if there is any technical issue involved?


Priyanka J wrote:

Hello, I have observed that all my client reviews given in past 3 weeks are not showing up under my profile. I understand it takes some time but this time its taking much much longer. I wonder if there is any technical issue involved?


Probably the client had made the job private?

Hi Priyanka,

 

I just checked your account and it looks like the recently ended contracts are now showing. Could you please check again? 

~ Joanne
Upwork

Yes, they are showing up now. How did this happen?

Hi Priyanka,

 

I just tried to check your account and refreshed the page. When I checked again, it was already showing. 

~ Joanne
Upwork

Dear Moderator,

Several last contracts are not visible in my profile - nor in completed, neither in progress tab?

Could you please check?

Thanks and regards,

Tatiana

Hi Tatiana,

 

Please keep in mind that in order for a contract to be listed on your profile funds needs to be exchanged. I also just generated your profile manually and everything should be updated accordingly. Thank you.

~ Goran
Upwork

Hi, my third project is not appearing on my account, and my first project is appearing on my account but the feedback is not showing up to me 

could you please help me

Thanks.

Hi Ibrahim,

 

Your profile will display your contracts as long as at least $1 has been paid on them. Currently, all contracts with at least $1 paid are showing on your profile. Once payments are made on your last contract, itโ€™ll show there as well.

 

Looks like the client hasn't provided feedback for your first contract. If you communicating with your client you may ask them to update their feedback on this contract as per instructions shared in this help article.

 

Let us know if we can assist you further.

 

Thank you!

~ Bojan
Upwork
7b449629
Member

Hi Community! I need to ask two questions about a job I did yesterday.
1. The client closed the contract and left a nice review but the job is not being shown on my profile.
2. The job was hourly, how will I get paid. Just like fixed price contracts in which the client releases money or I'll get the money automatically?

The job is hourly. You will get paid automatically.

 

Jobs do not show up immediately when closed.

Wait a week. It will show up.

Or force-refresh your profile page by making a small change in the profile overview text.

21d3f9cc
Member

Hello Sir/ Mam,

My Finished projects show up in All contracts but not show up on my Profile. PLease help me in this regard.

Hi Rehan,

 

Thanks for reaching out. Please know that contracts take about 24 hours to appear on your profile after your client pays at least $1.00. Contracts not meeting this minimum are hidden from your profile and excluded from your work and feedback history.

~ Joanne
Upwork
abdullahsart
Member

Hello,

My client reviewed me a 5-star review after a successful job but that review is only showing to me but when I open my profile in incognito Upwork is not showing the review to others. Please help me
Thanks,
AB.

These changes aren't always automatically updated.

 

Wait a few days or force refresh your profile page by making a small edit to the profile overview text.

I tried making changes but the problem remains. thanks for your time.

Hi Abdullah,

 

Like Goran, I can also see you have feedback on your profile. One in your Completed jobs and another mid-contract feedback in your In progress tab. Could you please confirm if you're referring to a different contract so we could check and assist you further?

 

~Andrea
Upwork

Actually, whenever I tried to attract any non-upwork client to my profile they don't see any review that was my issue. The job I completed Is posted publicly and I propose and got selected through the procedure yet after completing the job the review is not showing but now I will wait for at least a week to see if it appears.

Hi Abdullah,

 

Just to clarify, are you referring to others who are viewing your profile as logged out users? If yes, please keep in mind that when a job is posted as private it will be visible only to users who are logged in on Upwork. 
I also checked your profile and the feedback from your client is published on your profile. Thank you.

~ Goran
Upwork

Can you please check my profile and let me know if you see a review on my profile I don't know anyone whom I can ask to take a look with Upwork login.