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Feedback/Review not showing up on my profile?

ginny_somers
Ace Contributor
Ginny S Member Since: Mar 31, 2019
91 of 3,093

I'm having the same issue on a recently completed project. The client closed the project and posted a review/feedback yesterday but it's not showing on my profile. As someone who is new to Upwork, with only a few completed jobs, it's important to me that client feedback is posted in a timely way. Can you assist?

peter-thet
Active Member
Peter T Member Since: Apr 12, 2019
92 of 3,093
You have to give feedback to your clients too. Only when both parties give
feedback each other, the reviews will appear. So make sure you and your
clients give feedback each other.##- Please type your reply above this line
-##
waleedkhan12
Active Member
Waleed H Member Since: Jan 23, 2016
93 of 3,093

hi! I successfully completed a fixed-job contract 2 days ago and the contract ended on 1st Jan but still, my profile shows Job is still in progress

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
94 of 3,093

Waleed,

I have manually generated your profile and it should now be showing the most recent information.

~Nina
cupidmedia
Community Guru
Jennifer D Member Since: Feb 15, 2016
95 of 3,093

@Jacqueline B wrote:

Why would this be? The ratings should not (in my opinion) be tied to payment being processed. When the client accepts that the job is completed successfully is when the rating for that job should be posted, not a week later when we get paid...

 

Contract was ended on Dec 27. It is now Jan 2 and still no review/rating.


 Feedback is only displayed for jobs where money changed hands. If the client hasn't been billed yet, the feedback isn't displayed.

pixiworm
Active Member
Abdul W Member Since: Aug 24, 2016
96 of 3,093

Hello, 

 

i completed first project yesterday and my employer given 5 star with good feedback but its not showing on my profile page.

 

I have to publish it manually?

 

 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
97 of 3,093

Hi Abdul,

 

Usually it takes up to 12 hours for the profile to update and feedback to show. I refreshed your profile manually and now your feedback is showing.

 

Also, you may need to update your profile with a different picture. Your profile picture has to be an actual photo of you and can't be a logo.

 

Thank you.

~ Valeria
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sumitsingh60
Active Member
Jinandra K Member Since: Jul 28, 2016
98 of 3,093

I am facing the same issue. This is my fourth Job on upwork. My client has confirmed that he has left the feedback, but the feedback is still not visible on my profile. Could you please let me know how much time is required for the feedback to be published?

 

Thanks

techzo
Active Member
Arif R Member Since: Sep 5, 2016
99 of 3,093
Hey. I am having the same problem as well . My first review is hide after few days on my profile as well.
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
100 of 3,093

Hi Arif,

 

In order for feedback to show, there has to be at least $1 paid on the contract. It looks like all the contracts that meet that criteria are now showing on your profile.

~ Valeria
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