Feedback not removed

[hasham04115]

I had bad work relation with a client and got paid but he left a negative feedback.
I gave a full refund but the feedback is not removed.
Please help

[luiggi_rosado]

Hi Hasham,

We've just refreshed your profile and the negative feedback you're referring to is no longer displayed. Note that while the public feedback has been removed, private feedback is still included in your JSS calculation. 

Thank you.