Fees higher than what it should be

[casteleira]

Hi,

I just got paid from a client and I noticed Upwork fees were 12% instead of 10%. Your terms however specify that above 500 $ your fees is only 10%. Coul you explain to me why it did not apply to my account ? 

Best regards

Mélanie CARNEIRO

[AndreaG]

Hi Carneiro,

Could you please send the Contract ID you're referring to so I could check? Please keep in mind that 12% is not a Service Fee number that is ever charged. If you recently surpassed the $500 amount with your client on a single payment, only the portion above $500 will be charged at 10%. The rest that is still below $500 is charged at 20%. I can also see there are VAT charges on your Transaction History, please keep in mind these are separate from the Service Fee structure.

[casteleira]

Hi,

Thank you for your quick response. The contract ID is 28856225. I've surpassed the 500 $ with this client before this milestone. I should have received 63 $ but I only received 61,60 $. 

Best regards

[martina_plaschka]

VAT?

[petra_r]

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CARNEIRO M wrote:I should have received 63 $ but I only received 61,60 $. 

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VAT on the service charge,