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File a dispute *Edited* Contract

apericdesigns
Active Member
Aleksandar P Member Since: Jul 30, 2018
1 of 4

I would like to file a dispute, I am not sure if I should share the contract ID here (it will be visible).

 

Anyway, in the job post, client wrote that he needs Conversion Rate Optimization (CRO) and UX improvements on his website. We agreed on price, and once when I did a research, planned everything - I presented CRO and UX improvements with wireframes - which is standard way of presenting them.(PDF file is attached)

 

I've submited work for payment, client refused to pay. He is asking for UI Design too, which is completely different service.

 

Here is the original job post: **Edited for Community Guidelines**

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 4

Hi Aleksandar,

 

Please, communicate with the client professionally to come to a mutual agreement. If you and your client fail to agree on a solution that works for both of you, please review this help article about initiating disputes on Fixed-Price contracts and follow the instructions in it. 

~ Valeria
Upwork
apericdesigns
Active Member
Aleksandar P Member Since: Jul 30, 2018
3 of 4

"Give details to support your claim that the work is complete and payment due. Explain the situation so the dispute specialist understands your claim." -It's from the article

 

I already tried. He is asking for addition, unpayed service. I won't work for free. He disagreed with that, so I found that article, and I am trying to file a dispute

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
BEST ANSWER
4 of 4

Aleksandar,

 

At the bottom of the Help Center page, you'll see Get Help button. Please, click on it and provide more information about your situation. You'll have an option to email your query to the team and they'll further assist you via that support ticket.

~ Valeria
Upwork

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