Aug 16, 2019 11:09:57 AM by Tetyana C
Aug 16, 2019 11:13:14 AM by Preston H
Tetyana:
Upwork is not a file transfer tool.
If a client and freelancer are exchanging files which have password protection, then Upwork's Messages tool and other available methods of providing files MAY NOT WORK.
Upwork's file transfer process intentionally blocks the transmission of some sorts of files, and does indeed damage other types of files en route, including files with password protections.
Upwork is not going to change its system for you. You don't need Upwork's help. You simply need to use another method for file transfer, such as:
Dropbox
FTP
USB flash drive
Google Drive
Microsoft One Drive
WeTransfer
Skype
[etc.]
Aug 16, 2019 12:08:14 PM by Bojan S
Hi Tetyana,
We'll have one of our agents reach out to you via support ticket to assist you with downloading the file you're referring to.
Thank you for reaching out to us.