Never clear cache and cookies when people from Upwork ask you to do so. Actually they know nothing about cache and cookies and only post canned responses...
Our engineers are currently investigating the issue with attachments that some freelancers are experiencing. I see you already have a ticket about it and the team will use it to post an update.
Can you please share the error message you're receiving when you tried to add attachments? You can also try using a different browser and clearing your cache and cookies. If the issue persists please let me know with a screenshot of the error message and I'll look further into that for you.
We apologize for the inconvenience caused by the issue with attachments. Our engineers are currently working on fixing it as soon as possible.
Thank you for your patience.
Are you seeing an error message when you tried to add attachments? Can you please try a different browser and try clearing your cache and cookies if that works? If you still experience trouble after trying out these steps, please let us know so we can investigate further. Thank you!
Dear Support Staffs,
I am unable to upload a few of my works in the proposal section for my client's review and reference. I have tried multiple browsers and have cleared my cache but it does not seem to work.
I have also tried attaching the files that I have previously sent to other clients but the same problem persists. Below is a snapshot of the error I received since afternoon and this problem have yet been resolved.
Please advise, thanks.
Hi Min Sheng,
We apologize for the inconvenience caused by the issue with attachments. Our engineers are currently working on fixing it as soon as possible. Thank you for your patience.
I have a PDF portfolio that I've been uploading recently in my applications, but since last night Upwork won't let me upload this attachment. It comes up with a message saying "we are unable to save this attachment." I've tried renaming it, compressing it, making sure all the links are present in InDesign where I made it, and nothing will let me attach it even though I've done so multiple times before. I tried uploading different files just to see if they worked, and it seems to be just this specific attachment that Upwork has a problem with.
starting from today, everytime I want to submit a proposal and I go to upload an attachment to it I receive a message that says "Sorry, we were unable to save your attachment.".
I've tried with both Chrome and Firefox, and cleaned my cache on both browsers, but still getting the error.
What should I try more?
I'm having the same problem right now. It worked perfectly this morning, and after a few hours, this message started to pop up. I thought it was an issue with the publication, but it shows the same message on every job publication. I hope you can help me, since I need to send samples to show my work to the clients. Thank you in advance.
I've been having issues with uploading edition samples today. The thing is, it worked perfectly this morning. I went off the computer for a few hours, and now, whenever I want to upload a sample I get the message "Sorry, we were unable to save your attachments.", without any further information about the problem.
I tried restarting the browser, logging out and logging back in, cleaning cookies and cache, cleaning the DNS's, and nothing has worked. What's even weirder is that this only happens with images (.jpeg and .png files) since I tried to upload a word document (.docx) and it worked perfectly. I've also checked the files' size and they're all under 25MB - I've actually uploaded many times since I always need to upload samples to show my work whenever I apply to a job.
I hope you can help me. Thank you in advance for your time.
Ditto, I was just now trying to send a proposal out and the same message popped up. I wound up telling the prospective client that if awarded the job I would share images via messages. Glad I got to add some work for their review. This has been going on all day for me.
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.