I also am having an issue with a suspension on transactions on my account. i provided all the information required but no reply from the Risk Compliance team for 2 days already.
I also called directly California yesterday (Oct 1) and they promised me that they would resolve it and so far no response on my reply.
My account was initially created on Elance and i had to move it to Upwork to start working with a new freelancer.
The timeline for responding to responses is very slow. I hope someone can assist me to get my account unblocked.
Sorry about the delay. The team has to review the information you have provided about your working relationship with the freelancer and they will get back to you with more information as soon as possible.
Thank you for your patience.
I see from your responses that you are genuine human. I wish every support staff, not just on Upwork, but everywhere, could help people the way you do.
I hope you may help me. I need your help. I would rather do so via private message. I doubt public forum message is the best route.
Please send me a private message so I may tell my story.
Dear Babalwa M,
I am, writing this just in case nobody saw your comment yet. This can of course happen and it might take some time still until you are noticed.
If you click on the name of Valeria, you will be redirected to her page. There close to her name you will find a button that says "send private message". If you desperately need her help then try it that way, it should work just fine for you.
Hoping your problem will be resolved soon
I learnt from a while back to not reveal specifics into the public arena. I think most problems can be solved privately.
Thanks again for the heads up 🙂
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