Hi Kent Paul,
Sorry about the delayed response. I have followed up with the Team handling your issue and it appears they have already provided you with more information, please refer to the support ticket.
I really apologise for the mistake for autoclicker which was used by mistake and I don't want to do Intentionally. I odesk resolve this issue and I commit that This will not happen in future and I don't repeat this mistake Today When I going to withdraw funds got notification financial account suspended and I checked no email and no ticket when talked with chat support they send me link for ticket and in that ticket nothing is mention only suspension No body knows why again this happen. All chat support executive are saying we will update the ticket and let you know buy in ticket nothing mentioned without any reason without any update my account is suspended again and I want to g row my business and after resolving the issue I Delete all the unwanted application and Again suspend the account. Please Update me what is the issue behind this I am ready to answer all the question.
Waiting for reply From Experts
I am sorry about the confusion. I have followed up about your situation. Please, rest assured that the Team will update you as soon as possible and let you know what next steps need to be taken in order to resolve the issue.
Thank you for your patience.
I already aplogies for all the incovience and commit the mistake will be never repeated in future and don't why show suspension again. I am working on odesk from 1+ years 5 star rating all the clients are happy from my work. There is no ticket and mesage from odesk management team. When I contact with chat support they raise a ticket with only heading suspension nothing mention in the ticket. Please resolve the issue I am very upset. They gave me chance and why I will do the same mistake again if I already know this is serious Violation. Please Help me I want to grow my business and want to serve best quality work.May be this happen By mistake again after resolving the issue.
Hi Valeria K
I need update why suspension shows on my account once management team message me that your account will restore and I already commit that I will never do this mistake again. But when I login and try to withdraw funds showing account suspended even I read again all the odesk term and didn't violate policy after past issue.
Waiting for Reply
I think it's not an appropriate manner that you are replying everytime with same message to anyone. It mean's you guys are really not respecting other's problems. Your customer support tooks a very long time to resolve the issue but on the other end they don't take a single minute to put our account's on financial transactions limited.
Don't you think so? I am having a same problem from last 5 days ago but still unsolved even I have provided everything that you guys were requested in first email and then disapppeared put me alone in this problem.
I think it's not a customer support it seems like an application which needs to approve whenever you want other it wouldn't
Please please makes sensible replies which one help the freelancer to solve his/her issue
Few days before I have received an email in which mentioned they observed that my account name and my withdrawl name doesn't match that's why they are putting my account limited. I also got a notfication on my profile like
Your name change request has been approved. Please, refer to the message that was sent to you via the ticket for more information and further instructions. Also note that according to Upwork Policies users can only have one account and should provide trustful information about their name, skills, experience and location on their profile.
Thank you for your cooperation.
My account is suspended due to violation of odesk policy and I already commit that I will never use the same mistake again and Read all the new policies again. But Today when I withdrawing the money got notification Your Financial account is suspended. No Ticket No email, Even I don;t Repeat the mistake. No Reply from Odesk Management Team Please let me know what is issue and Try to fix ASAP.
I got the same issue. Several gossips about these are out there. Don't know what's the problem with oDesk. My contractors are teasing me wh you asked for refunds? Even I didn't ask, oDesk says to contractors that we've refunded all of your money to your clients.
It's completely unjustice. They must tell the proper reasons. Or, they should warn first, if contractor continues to repeat bad things after warnings, then they should suspend.
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